Elijah Pantin

Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Managed cash handling duties responsibly, ensuring accurate accounting at the start/end of each shift.
• Enhanced team productivity by delegating tasks and/or overseeing workflow in a fast-paced environment.

• Trained and mentored new employees to maximize team performance.
• Helped store management meet standards of service and quality in daily operations.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Managed schedules, accepted time off requests and found coverage for short shifts.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.