Elijah Rader
Madison,Wisconsin
Summary
Hard working team leader that possesses extensive knowledge of customer service processes and best practices, with a proven track record of success in effectively training and motivating customer service teams. Skilled in building positive with relationships with guests, understanding needs, and resolving customer service issues with professionalism and efficiency. Committed to providing positive experiences and long standing relationships.
Overview
4
4
years of professional experience
Work History
Rehash Department Manager
Mad City Windows and Baths
03.2025 - Current
- Managed a high-volume outbound contact list to follow up on unredeemed project quotes, resolving client concerns and presenting updated service packages to maximize project acquisition.
- Led cross-functional teams to enhance project execution and deliverables.
- Spearheaded company transition and synchronized data with diverse teams nationwide to develop an efficient process.
Shift Leader
Chick Fil A
11.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary delays.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Verification Team Lead
Mad City Windows and Baths
09.2023 - 11.2024
- Coordinated efforts of a 20-member team, facilitating more than 200 customer interactions with meticulous database management daily
- Implemented a streamlined verification processes that boosted team efficiency
- Closely guided a direct team on etiquette, prioritizing politeness and courtesy
Customer Service Supervisor
Dick's Sporting Goods
09.2022 - 09.2023
- Applied basic sales strategy to engage customers and present solutions to suit individual needs
- Collected customer feedback which manufactured process changes to exceed customer satisfaction goals
- Coached customer service representatives on customer service standards, policies, and procedures
Education
Studying Social Sciences
Madison Area Technical College
Madison, WISkills
- Coaching and Development
- Creative Problem Solving
- Verbal and Written Communication
- Multitasking and Prioritization
Timeline
Rehash Department Manager
Mad City Windows and Baths
03.2025 - Current
Shift Leader
Chick Fil A
11.2024 - Current
Verification Team Lead
Mad City Windows and Baths
09.2023 - 11.2024
Customer Service Supervisor
Dick's Sporting Goods
09.2022 - 09.2023
Studying Social Sciences
Madison Area Technical College