Elijah Reid
Texas
Summary
Experienced and dedicated professional with a strong background in customer service and hospitality. Proven ability to provide exceptional service, build rapport with diverse clientele, and resolve issues effectively. I am passionate about fostering positive relationships with clients and ensuring their satisfaction. Skilled in communication, problem-solving, and maintaining a positive, welcoming environment. Committed to delivering outstanding experiences and exceeding customer expectations. Flexible hard worker ready to learn and contribute to team success.
With a keen eye for detail and a dedication to staying current with industry trends and techniques, I strive to create looks that not only meet but exceed my clients' expectations. My ability to listen attentively to clients' preferences and adapt to their individual needs allows me to tailor each makeup application to highlight their unique features and personality, enhancing natural beauty through personalized and flawless application techniques. Proven track record of delivering exceptional results for diverse clients in various settings. Skilled in makeup artistry, color theory, and trend interpretation. Committed to providing excellent customer service and exceeding client expectations to create memorable experiences. Making them feel confident and beautiful for any occasion.
Overview
10
10
years of professional experience
Work History
Cosmetician
Freelance Artist
, VA
10.2018 - Current
- Provided recommendations for clients on the best products to use for their particular skin type or condition.
- Demonstrated expertise in applying makeup, including foundation, eye shadow, mascara, blush, lip color and other cosmetics.
- Utilized knowledge of anatomy and physiology principles when providing cosmetic treatments.
- Conducted detailed consultations with clients prior to performing any treatments or services.
- Developed relationships with suppliers in order to obtain the highest quality of beauty products at competitive prices.
- Analyzed customers' skin types, facial features, and hair texture in order to recommend appropriate beauty products.
- Educated customers on proper usage of skincare products for optimal results.
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Created custom looks for special events, such as weddings, proms, and photo shoots.
- Researched current trends in beauty industry while staying informed about new technologies available.
- Consulted with clients about desired look or color palette prior to application process.
- Maintained a clean and sanitary work area in accordance with health regulations.
- Inspected makeup brushes and other tools before use to ensure proper hygiene standards were met.
Lead Server
Joon
Vienna , VA
07.2023 - 07.2024
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Answered phone calls from customers regarding reservations or inquiries about menu items.
- Set up banquet functions according to instructions provided by banquet captain or manager.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Processed guest checks using POS system accurately.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Provided exceptional service to high volume of daily customers.
Management
McDonald's
, VA
02.2022 - 07.2023
- Provided exceptional customer service by anticipating guest needs before they arise.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ensured compliance with all food safety regulations and sanitation standards.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Adhered to all health department regulations regarding food storage and preparation.
- Resolved conflicts among employees in an effective manner.
- Assisted with kitchen preparation during peak times as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Retail Worker
Victoria's Secret & PINK
Dallas, TX
11.2014 - 02.2019
- Maintained accurate records of all transactions using POS software systems.
- Assisted in marketing activities designed to increase customer loyalty and promote sales growth.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Greeted customers, identified their needs and provided assistance with product selection.
Education
Advanced Studies - High School Diploma -
Tuscarora High School
Leesburg, VA06-2014
Some College (No Degree) - Kinesiology
Northern Virginia Community College
Dulles, VASkills
- Social Media Promotion
- Brand Awareness
- Makeup and skincare
- Makeup Application
- Performance Management
- Negotiation
- Staff Training and Development
- Upselling strategies
- Payment Collection
- Cash Handling
- Customer Service
- Concierge services
- Organizational Skills
- Phone and Email Etiquette
- Team building
- Problem-solving abilities
Affiliations
- cheerleader/ cheer/tumbling coach
Languages
Spanish
Limited
Accomplishments
- Forbes 5-Star Trained
- Worked for a Michelin Star Chef
- Worked for James Beard Nominate Chefs
References
References available upon request.
Timeline
Lead Server
Joon
07.2023 - 07.2024
Management
McDonald's
02.2022 - 07.2023
Cosmetician
Freelance Artist
10.2018 - Current
Retail Worker
Victoria's Secret & PINK
11.2014 - 02.2019
Advanced Studies - High School Diploma -
Tuscarora High School
Some College (No Degree) - Kinesiology
Northern Virginia Community College
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