Elijah Relyea
McKinney,TX
Summary
High-performing Service Advisor with a proven track record of driving revenue and leading department performance. Expert in technical consultation and customer relations, maintaining a perfect survey score across 80+ reviews while consistently surpassing gross customer-pay averages. Dedicated to operational efficiency and delivering a premium service experience.
Overview
8
8
years of professional experience
Work History
Service Advisor
Bob Tomes Ford
McKinney, TX
12.2025 - Current
- Consistently ranked as the #1 Service Advisor by outperforming department peers in revenue generation and key performance indicators (KPIs).
- Maintained a perfect 100% score across 80+ consecutive customer surveys, demonstrating a commitment to transparency and high-quality service.
- Consistently exceeded weekly department averages for gross customer-pay labor and parts sales through strategic, integrity-based service recommendations.
- Increased average repair order (ARO) value by utilizing detailed multi-point inspections to identify and prioritize safety-critical repairs and preventative maintenance.
- Managed dozens of service cycles weekly from initial write-up to final delivery, ensuring all repairs met OEM standards and completed within promised timelines.
Bar Lead
Heyday
Celina
08.2024 - 12.2025
- Created 15+ unique craft cocktails using seasonal ingredients, maintained quality across all drinks, and implemented modern mixology techniques to enhance customer experience.
- Led a team of 5 bartenders, providing training and mentorship to enhance cocktail preparation and customer service skills, resulting in efficient service during peak hours.
- Engaged with 100+ guests daily, recommended drinks tailored to their preferences, and resolved customer concerns effectively.
- Inventory & Cost Management – Monitor stock levels, and manage bar expenses to maintain profitability.
- Trained and monitored a team on compliance with alcohol regulations and cleanliness standards, performing bi-weekly inspections to ensure responsible service practices.
Bar Lead
Brass Tap
Prosper
03.2024 - 09.2024
- Team Leadership – Train and mentor bartenders, servers, and ensure smooth service.
- Customer Experience – Engage with guests, recommend drinks, and handle customer concerns professionally.
- Compliance & Safety – Ensure adherence to alcohol regulations, responsible service practices, and cleanliness standards.
Correctional Officer
Broome County
Binghamton
03.2023 - 09.2023
- Supervised daily behavior of up to 100 inmates, reporting unusual activities to maintain security and safety in the facility.
- Performed daily searches of 40+ inmate areas, including cells, recreation areas, and showers, to locate contraband and ensure compliance with safety regulations.
- De-escalated confrontational situations monthly and ensured the safety of 50+ inmates and staff through effective communication and conflict resolution techniques.
Service Advisor
Matthew's Auto Group
Vestal, NY
10.2020 - 08.2022
- Optimized shop throughput by managing a high-volume stall rotation, ensuring master technicians stayed productive and vehicles were delivered on time.
- Managed and coordinated service technicians to ensure vehicles were properly serviced in a timely manner.
- Assisted hundreds of clients by translating complex diagnostics into straightforward repair options, improving understanding and achieving a 20% increase in first-time repair completions.
- Mastered warranty and internal protocols, ensuring all documentation met strict OEM standards to maximize claim approvals and minimize shop chargebacks.
Account Billing Specialist
Spectrum
Vestal, NY
07.2018 - 05.2019
- Managed complex billing inquiries, ensuring timely resolution and customer satisfaction.
- Analyzed billing discrepancies, identifying root causes to enhance accuracy and efficiency.
- Monitored account status reports, proactively addressing potential issues before escalation.
- Reduced errors in invoicing by conducting thorough audits of account information and correcting discrepancies.
- Served as the primary point of contact for client inquiries related to billing matters, providing prompt and knowledgeable responses.
Education
No Degree - Homeland Security
SUNY Broome Community College
No Degree - Software Engineering
TripleTen Software Engineering Bootcamp
Skills
- Customer Service
- Communication Skills
- Problem Solving
- Sales Skills
- Active Listening
- Attention to Detail
- Service-related Software (R&R, CDK)
- Conflict Resolution
- Time Management
- Microsoft Office Suite
- Organizational Skills
- Performance Analysis
- Computer skills
- Multitasking and organization
- Vehicle assessment
Languages
English
Native or Bilingual
Interests
- Coding and Programming
- High-Intensity Interval Training
- Auto Repair/Restoration
- Rock Climbing
- Camping
- Hiking
- Running
- Strategy Games
- I like working with my hands and fixing things
Timeline
Service Advisor
Bob Tomes Ford
12.2025 - Current
Bar Lead
Heyday
08.2024 - 12.2025
Bar Lead
Brass Tap
03.2024 - 09.2024
Correctional Officer
Broome County
03.2023 - 09.2023
Service Advisor
Matthew's Auto Group
10.2020 - 08.2022
Account Billing Specialist
Spectrum
07.2018 - 05.2019
No Degree - Homeland Security
SUNY Broome Community College
No Degree - Software Engineering
TripleTen Software Engineering Bootcamp