Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roshni Lauji

Orange,TX

Summary

Hello, my name is Roshni Lauji. Currently, I am seeking a career where I can expand my skills and grow. I am a highly motivated individual with a passion for customer service. I'm committed to creating positive customer experiences. I have experience in check cashing, sending and receiving money, returns, and several other roles. I work well both individually and as a team, and always have a positive attitude. I take pride in everything I do.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Walmart
11.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Performed various money center services to customers.
  • Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
  • Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Unloaded, inspected and stored damaged and returned products.

Sales Associate

Boost Moblie
07.2019 - 10.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Key Holder, opened and closed store.

Education

Associate of Arts - Marine Biology

Lamar State College - Orange
Orange, TX

High School Diploma -

West Orange-Stark High School
Orange, TX
05.2019

Skills

  • Calm and Professional Under Pressure
  • Customer Service and Assistance
  • Verbal Communication
  • Prioritizing Calls
  • Process Transactions
  • Account Management
  • Speaking Clearly
  • Closing Sales
  • Guest Satisfaction
  • Refund Processing
  • Monetary Transactions
  • Customer Service

Timeline

Customer Service Associate

Walmart
11.2020 - Current

Sales Associate

Boost Moblie
07.2019 - 10.2020

Associate of Arts - Marine Biology

Lamar State College - Orange

High School Diploma -

West Orange-Stark High School
Roshni Lauji