Roshni Lauji
Orange,TX
Summary
Hello, my name is Roshni Lauji. Currently, I am seeking a career where I can expand my skills and grow. I am a highly motivated individual with a passion for customer service. I'm committed to creating positive customer experiences. I have experience in check cashing, sending and receiving money, returns, and several other roles. I work well both individually and as a team, and always have a positive attitude. I take pride in everything I do.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Walmart
11.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Performed various money center services to customers.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Unloaded, inspected and stored damaged and returned products.
Sales Associate
Boost Moblie
07.2019 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Key Holder, opened and closed store.
Education
Associate of Arts - Marine Biology
Lamar State College - Orange
Orange, TXHigh School Diploma -
West Orange-Stark High School
Orange, TX05.2019
Skills
- Calm and Professional Under Pressure
- Customer Service and Assistance
- Verbal Communication
- Prioritizing Calls
- Process Transactions
- Account Management
- Speaking Clearly
- Closing Sales
- Guest Satisfaction
- Refund Processing
- Monetary Transactions
- Customer Service
Timeline
Customer Service Associate
Walmart
11.2020 - Current
Sales Associate
Boost Moblie
07.2019 - 10.2020
Associate of Arts - Marine Biology
Lamar State College - Orange
High School Diploma -
West Orange-Stark High School