Hands-on mentorship and guidance to cohorts of 50+ high-achieving students, fostering cultural diversity, increased student engagement, and retention.
Delivered 16-week course lectures using state-of-the-art technology, resulting in an improvement in student comprehension and exam scores.
Collaborated with probationary students on a 1-on-1 basis to develop and implement academic plans, leading to a rise in overall academic performance and improvement in student retention.
Managed scheduling, progress tracking, and compliance reviews using structured systems to ensure milestones were met on time and risks were addressed early.
Student Success Coach
Laramie County Community College
07.2022 - 09.2022
Coordinated 200+ students with early career exploration and ongoing career development by leveraging career search tools.
Employed client retention software program to track student behaviors, leading to a decrease in attrition rates and an increase in student satisfaction.
Cultivated and sustained positive working relationships with over 20 college departments, facilitating streamlined communication and collaboration, resulting in an improvement in interdepartmental coordination.
Facilitated student recruitment efforts at 5 number of open houses and college fairs, resulting in a increase in new student enrollments and program visibility.
Academic Advisor
Laramie County Community College
10.2019 - 06.2022
Served a student caseload of over 300 within the business, trades, and technical studies, and information technology programs.
Assessed student developmental preparedness and level of ability in areas of academic readiness and financial literacy through one-on-one conversations and active listening.
Partnered with over 20 community stakeholders to develop an efficient and effective curriculum.
Student Services Specialist
Laramie County Community College
08.2018 - 10.2019
Educated and guided students in the process of securing federal and institutional funding for tuition.
Allocated institutional support to customers and answered inquiries regarding academic programs, pricing, and tutoring.
Maintained accurate records of attending students to comply with federal, state, and local standards.
Engaged in marketing and recruitment presentations to enhance community partnerships.
Operations Manager
Blue Sky Restoration
08.2015 - 04.2018
Managed resources, supplies, and teams to meet client needs and enhance customer experience.
Monitored customer accounts to identify opportunities for improvement and upselling services or products.
Executed sales drives to push new products and support existing products and services.