Elijah Stephens
The Woodlands,TX
Summary
Ambitious professional brings friendly, outgoing nature over several years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards. Adeptly negotiates vendor contracts to meet customer satisfaction needs.
Overview
3
3
year of professional experience
Work History
Assistant General Manager
Kanga's Indoor Playcenter
Houston, TX
12.2024 - Current
- Assisted in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow
- Played a key role in recruiting, training, and mentoring new employees to ensure a high-performing team
- Developed and maintained strong relationships with vendors and suppliers to negotiate favorable contracts and pricing terms
- Managed inventory levels to optimize stock availability while minimizing excess inventory costs
- Ensured compliance with company policies, procedures, and regulatory requirements across all departments
- Monitored customer feedback through surveys or other channels to identify areas for improvement and implemented appropriate action plans
- Assisted the business by selling party packages via telemarketing
- Open and close the business venue as required by the business owner
Store Supervisor
Aeropostale
The Woodlands, TX
11.2024 - 12.2024
- Support the management team to achieve sales results and grow the business
- Understand and demonstrate product knowledge, selling and operational skills to maximize sales
- Engage with customers to build relationships and brand loyalty by using company tools
- Be a role model to team members for the customer experience
- Support the management team to ensure store standards for merchandising and operations are met consistently
- Be accountable for assigned tasks and results
- Learn about all aspects of the business and share ideas to drive the business
- Create a great work environment by maintaining a positive and professional attitude
- Perform POS transactions on designated shifts and execute supervisor functions in the absence of Store Manager
- Model values of respect, integrity, teamwork, compassion, accountability and inclusivity
- Hold store keys and be responsible for counting registers before and after store store hours as well as the nightly deposit and all petty money
Cash Specialist
Forever 21
The Woodlands, TX
12.2023 - 11.2024
- Operating cash registers and handling cash transactions accurately
- Counting cash in registers at the beginning and end of shifts
- Reconciling cash drawers and making deposits
- Assisting customers with purchases, returns, and exchanges
- Providing excellent customer service to ensure a positive shopping experience
- Hold keys to the register
- Addressing customer inquiries and resolving complaints
- Identifying and resolving cash handling discrepancies
- Addressing operational issues that arise during shifts
- Prioritizing tasks effectively during busy periods
- Preparing and submitting daily cash reports
- Managing and documenting petty cash expenses/deposits
- Supervising associates on the floor and register when required to
- Acting as Manager on Duty when required to
Education
Associate of Arts - Arts
Lone Star College System
06-2025
High school diploma -
The Woodlands College Park High School
The Woodlands, TX05.2023
Skills
- Supervising Experience
- Customer Service
- Payroll
- Sales
- Cash Handling
- Merchandising
- Store Management Experience
- Inventory Control
- Sales Management
- Security
- Retail Management
- Loss Prevention
- Communication Skills
- Cash Management
- POS
- CCTV
Timeline
Assistant General Manager
Kanga's Indoor Playcenter
12.2024 - Current
Store Supervisor
Aeropostale
11.2024 - 12.2024
Cash Specialist
Forever 21
12.2023 - 11.2024
Associate of Arts - Arts
Lone Star College System
High school diploma -
The Woodlands College Park High School
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