Elijah Sulaiman
Chicago,IL
Summary
I prepared items according to written or verbal orders, working on several different orders simultaneously. Followed all established restaurants practices and procedures. I am reliable and punctual, neat, clean and professional appearance, and a Excellent multi-tasker. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Associate Banker
JP Morgan Chase
Chicago
08.2023 - Current
- Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions
- Streamlined banking operations by implementing efficient processes and utilizing advanced technology tools
- Assisted clients in achieving financial goals through comprehensive financial planning and investment advice
- Boosted branch revenue with diligent cross-selling of various banking products and services
- Strengthened client relationships through consistent communication and personalized attention to individual needs
- Conducted thorough research on market trends to provide well-informed recommendations for clients' investment portfolios
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base
- Contributed to the development of marketing strategies aimed at increasing branch visibility and attracting new customers.
Financial Service Intern
E*TRADE From Morgan Stanley
02.2023 - 07.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Recommended products to customers, thoroughly explaining details
- Responded proactively and positively to rapid change
- Exhibited high energy and professionalism when dealing with clients and staff
- Delivered prompt service to prioritize customer needs
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance
- Conducted research to answer questions and handle issues using multiple systems and resources
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
Retail Sales Associate
Marshalls Retail Store
04.2021 - 02.2022
- Helped customers complete purchases, locate items and join reward programs
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Supported loss prevention goals by monitoring shopper behavior
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Greeted customers and helped with product questions, selections and purchases
- Supported efficient and timely replenishment of sales floor merchandise.
Food Service Worker
Boston Market
08.2020 - 12.2020
- Prepared and expedited food orders to support waitstaff and other team members
- Pushed, pulled and transported objects weighing up to Number pounds
- Lifted and carried materials weighing up to Number pounds
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
- Followed food preparation and storage guidelines established by Health Department
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction
- Made food according to standard recipes with requested changes for customer satisfaction
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
Education
Bachelor Business Administration -
Harold Washington
Chicago, IL06.2024
Skills
- Critical thinking
- Multitasking abilities
- Teambuilding
- Detail-oriented
- Learning strategies
- Organizational performance
- Interpersonal Communication
- Technical: Zoom, Google Docs, Gmail, MS Office 2016 (Excel, Word, PowerPoint, Outlook)
Accomplishments
- I am a graduate with my high school diploma.
Timeline
Associate Banker
JP Morgan Chase
08.2023 - Current
Financial Service Intern
E*TRADE From Morgan Stanley
02.2023 - 07.2023
Retail Sales Associate
Marshalls Retail Store
04.2021 - 02.2022
Food Service Worker
Boston Market
08.2020 - 12.2020
Bachelor Business Administration -
Harold Washington