Imani Wakefield
Jacksonville
Summary
Experienced with financial analysis, client relationship management, and transaction processing. Utilizes strong communication skills to enhance client satisfaction and operational efficiency. Track record of ensuring compliance with banking regulations while achieving high customer retention rates.
Overview
4
4
years of professional experience
Work History
Associate Banker
J.P. Morgan Chase
06.2023 - Current
- Checking in customers to meet and sit with bankers
- Answering questions in person or on telephone and referring customers to other bank services
- Preform banking transactions face-to-face with customers
- Build relationships with customers and resolve problems or issues on the spot
- Assist customers with their use of ATM's
Customer service associate/ Shift lead
Winn Dixie
06.2021 - 06.2023
- Coordinated, respond proactively and positively to rapid change
- Committed, investigate and resolve customer inquiries and complaints quickly
- Cooperative, deliver prompt service to prioritize customer needs
- Handled and performed money counts of cashier tills and safe
- Supervised all front-end staff, ensuring all shift tasks are completed throughout the day
- Managed up to 20 calls a day with the utmost professionalism and knowledge service
Education
Associate of Arts - Business Administration And Management
Florida State College
Jacksonville, FL05-2026
Professional Skills Training - YEAR UP
Florida State College
Jacksonville, FL07-2023
Skills
- Microsoft office
- Excel
- PowerPoint
- Basic computer literacy
- Teller express
- Customer assist
- Chase answers
- Detailed oriented
- Critical Thinking
- Decision making
- Typing: 40 words per minute
Awards
- National Technical Honor Society: Honors Certification, 01/01/22
- Year Up: All A's Certificate, 11/01/22
Timeline
Associate Banker
J.P. Morgan Chase
06.2023 - Current
Customer service associate/ Shift lead
Winn Dixie
06.2021 - 06.2023
Associate of Arts - Business Administration And Management
Florida State College
Professional Skills Training - YEAR UP
Florida State College
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