Geovanni Ruiz
Compton
Summary
Dedicated marketing student with over three years of professional experience in banking, customer service, and proficiency in digital literacy and technology. Committed to acquiring new skills and embracing challenges to drive personal and professional growth towards a long-term career in management.
Overview
6
6
years of professional experience
Work History
Associate Banker
BMO Bank
Gardena
09.2023 - Current
- Delivered high-quality customer service by addressing inquiries and resolving issues effectively.
- Top Performer - Customer Service F2024
- Reached/exceeded quarterly branch goals consistently.
- Made tailored product recommendations based on customers' financial requirements.
- Followed strict audit compliance in day-to-day operations, tested above 95% on each audit assessment.
- Organized and attended Bank at Work events at surrounding businesses.
- Stayed up to date on banking policies and regulations to offer accurate customer guidance.
- Investigated complex account issues, and collaborated with departments to provide solutions.
- Identified and reported any suspicious and fraudulent activities to ensure financial security.
Bank Teller
Bank of the West
Gardena
06.2022 - 09.2023
- Provided high-quality customer service through operational and financial knowledge.
- Reached quarterly branch goals consistently.
- Processed complex transactions efficiently in a branch with significant foot traffic.
- Administrative tasks performed daily in compliance with operations.
- Recommended financial products to clients based on financial needs.
Fulfillment Associate
Macys
Torrance
10.2019 - 02.2020
- Processed fulfillment orders including picking, packing, and shipping merchandise efficiently.
- Ensured all packages met packing policies to deliver products in optimal condition.
- Managed shipping returns and coordinated orders for in-store pickups.
- Streamlined aged orders to enhance shipping speed and improve customer satisfaction.
- Achieved team goals through collaboration and effective time management practices.
Education
Bachelor of Science - Business Administration
California State University - East Bay
Hayward05-2026
Associate of Science - Business Administration
El Camino Community College
Torrance06-2023
Skills
- Customer Service
- Procurement
- POS Systems
- Cash Handling
- Communication
- Problem Solving
- Microsoft Office
- Sales
- Time management
- Staff development
- Risk management
- Shift scheduling
Languages
English
Spanish
Timeline
Associate Banker
BMO Bank
09.2023 - Current
Bank Teller
Bank of the West
06.2022 - 09.2023
Fulfillment Associate
Macys
10.2019 - 02.2020
Associate of Science - Business Administration
El Camino Community College
Bachelor of Science - Business Administration
California State University - East Bay