Raven Parker
Arlington ,TX
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
12
12
years of professional experience
Work History
Associate Banker
JPMorgan Chase
11.2020 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Provided advice on different bank products and financial options.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Executed wire transfers, stop payments and account transfers.
- Monitored and verified suspicious activity on customer accounts.
Server
Saltgrass Steakhouse
08.2018 - 03.2020
- Maintained detailed knowledge of menu items and ingredients to drive sales
- Collaborated with the kitchen through POS and verbally to maximize customer satisfaction
- Took orders, presented and explained specials, offered information, and made suggestions about the menu
- Up-sold wines, liquors, and five-course meals with professional appearance and mannerism
- Anticipated and fulfilled guest needs and requests
- Served guests, prepared checks, and collected payment.
Energetic Food Server
TGI Fridays
08.2016 - 03.2018
Host/To-Go/Server
Texas Roadhouse
04.2012 - 08.2015
Education
Associates Of Arts -
TARRANT COUNTY COLLEGE
Skills
- Great Customer Service (11 years)
- Great customer service skills
- Leadership skills
- Team Player
- Sales
- Training
- POS
- Fast learner
- Organizational Skills
- Microsoft Excel
- Powerpoint
- Microsoft Office
- Word
- Banking
- Upselling
- Time Management
- Financial Services
- Audit Procedures
- Money Handling
- Financial advice
- ATM balancing
- Investment strategies
- Portfolio Management
- Loan Processing
- Sales proficiency
Timeline
Associate Banker
JPMorgan Chase
11.2020 - Current
Server
Saltgrass Steakhouse
08.2018 - 03.2020
Energetic Food Server
TGI Fridays
08.2016 - 03.2018
Host/To-Go/Server
Texas Roadhouse
04.2012 - 08.2015
Associates Of Arts -
TARRANT COUNTY COLLEGE