Summary
Overview
Work History
Education
Websites
Certification
Projects
Tool Proficiency
Timeline
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Elijah Torrence

Elijah Torrence

Mansfield,OH

Summary

IT Professional with over 5 years of professional/personal experience in Web Development, Networking, Cloud Computing, Linux Administration and GIS Enterprise Applications. Skilled in DevOps methods and standards. Strong appetite for learning new technologies with positive attitude. Team player with excellent interpersonal skills, self-motivated, dedicated and understanding the demands of system maintenance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Care Associate

Alliance Data
01.2014 - 06.2018
  • Addressed customer inquiries, resolved challenges, and suggested appropriate products, leveraging communication and problem-solving skills to exceed service standards.
  • Handled 50+ daily calls and consistently topped customer service performance rankings.

System Administrator

City Of Mansfield
06.2018 - Current


  • Implemented next-gen GIS tooling, high-accuracy geographic location, and automation scripts for improved data collection and integration.
  • Elevated service standards of city consultants through knowledge sharing.
  • Managed multiple large-scale data projects using service-based ArcGIS applications, custom websites, and new software products.
  • Improved software delivery with AWS tool suite and automated database maintenance tasks, saving 3 hours weekly.
  • Managed cloud tasks, ensuring AWS AMI updates and application patches were timely. Regularly monitored key instance metrics to ensure optimal performance.
  • Leveraged Terraform, Ansible, and Helm to deploy and configure infrastructure on AWS, playing a pivotal role in optimizing cloud resource allocation and automating infrastructure management.
  • Successfully deployed and maintained AWS EKS clusters. Utilized Kubernetes for container orchestration and established monitoring solutions with tools like Prometheus, Grafana, and Elasticsearch.
  • Configured NGINX as a reverse proxy and seamlessly handled K8s ingress assignments, ensuring secure and efficient data flow.
  • Oversaw Linux OS administration, including user management, networking, and filesystem maintenance. Utilized BASH scripting to enhance automation, eliminating manual interventions for recurring tasks.
  • Designed and implemented Jenkins CI/CD pipelines. Integrated tools such as Git/GitHub, Maven, and Docker to ensure efficient build and deployment processes. This strategic implementation streamlined operations and reduced the need for additional personnel, leading to both time and cost savings.
  • Certified AWS Solutions Architect, showcasing proficiency in cloud architecture and best practices.
  • Initiated and led a personal project using OpenAI's API. Combined with docker-compose and AWS code suite, successfully developed and deployed a story generator, emphasizing innovation and adaptability.

Education

Associate of Applied Science - Engineering Design

North Central State College
Mansfield, OH
2014

Certification

  • AWS Solutions Architect
  • Esri ArcGIS Pro Professional
  • Esri Enterprise Administration Professional

Projects


Chatman CLI Application | February, 2023 - Present

  • Developed a Python-based CLI tool, "Chatman", offering detailed linux shell command descriptions. Leveraged Bash for scripting installation procedures, employed GitHub for version control, and used AWS services (CodePipeline, CodeBuild, and S3) for automation and secure artifact storage.


Story Generator Application | April, 2023 - Present

  • Developed a dynamic story generator application, integrating the OpenAI API with Node.js and Python for dynamic content creation. Employed Docker for consistent deployment, and harnessed AWS suite (CodeCommit, CodeBuild, CodePipeline, ECR, and ECS) and SonarQube for seamless integration, delivery, and quality checks.

Tool Proficiency

  • Languages and Scripting: BASH, Python, SQL
  • Source Code Management (SCM): Git, GitHub, AWS CodeCommit
  • Build Tools: Maven, NPM
  • Continuous Integration / Continuous Deployment (CI/CD): Jenkins, AWS CodePipeline, AWS CodeBuild
  • Infrastructure As Code (IAC): AWS CloudFormation
  • Cloud Providers: AWS
  • Operating Systems: MacOS, Windows, Linux (RHEL, CentOS, Ubuntu)
  • Configuration Automation: Ansible
  • Containers & Orchestration: Docker, Kubernetes, Helm, ECS, EKS
  • Web Servers: NGINX, Apache Tomcat
  • Monitoring Tools: Elastic Stack, Prometheus, Grafana

Timeline

System Administrator

City Of Mansfield
06.2018 - Current

Customer Care Associate

Alliance Data
01.2014 - 06.2018

Associate of Applied Science - Engineering Design

North Central State College
Elijah Torrence