Elijah Trotter
Austin,Texas
Summary
I'm a young IT professional, passionate about nature, electronics, music and art. A self-starter that takes initiative. Currently studying for the CompTIA+ cybersecurity certifications while working full-time as an Lead Computer Operator at a secured Data Center that's providing live operations monitoring and real-time technical solutions in support of the Texas State Lottery at International Game Technologies (IGT).
I excel in a collaborative environment, where people are encouraged to share their unique perspective, and develop strong working relationships. I work best when empowered and supported by peers and managers. As a member of a distributed team, communication is critical for mission success, and I pride myself in the ability to clearly and concisely convey technical information to non-technical stakeholders during high stakes situations.
Overview
6
6
years of professional experience
Work History
Lead Computer Operator
International Game Technology, IGT
07.2022 - Current
- Trusted with sensitive federal data in a high security environment
- Maintain productive and respectful working relationships with state and federal officials
- Passed background checks for state and federal work (up to 25+ US states and Antilles islands)
- Managed operations for the largest lottery jackpot in history for the Powerball on Nov. 7th, 2022
- Monitor and maintain multimillion-dollar lottery game systems for California, Texas and Washington state
- Track and enforce company compliance for IT and security protocols
- Provide live ops support; managing change requests, systems alerts, and phone/email inquiries
- Collaborate with technical teams and field service reps to resolve high priority/time-sensitive issues
- Performed systems failovers, file restorations and transaction inquiry reports in an effective and timely manner
- Initiated site configurations and procedure improvements, increasing operational output and reducing friction
- Configure, assign, and troubleshoot live retailer terminals
- Official communication and documentation of affairs with the Texas State Lottery and the Texas Department of Public Safety.
- Works closely with Texas DPS Intelligence & Counterterrorism to configure and broadcast for the Missing Person Alerts program
- Accessing secured Datacenter server room, authorized access to state-sanctioned cages that require individual background checks.
Senior Data Analyst
MotoMummy
06.2020 - 11.2021
- IT Support for thriving ecommerce site
- Onboarded IT employees and trained other departments on the company’s internal/external systems
- Used Agile and Kanban methodologies to document, prioritize, and collaborate on work items
- Diagnosed and corrected technical issues on company hardware and software
- Configured and integrated third-party software to enhance companies ecommerce capability
- Developed creative solutions to common company issues with Microsoft Office products and Active Directory
- Built and prepared new workstations and developed onboarding for new hires
Member Services Team Member
Costco
07.2018 - 07.2019
- Opened new store location in Pflugerville, Texas
- Maintained positive and professional environment for customers and coworkers
- Received 10+ handwritten compliments from management and members
- Conducted sales transactions and ensured proper cash handling
- Trained and certified as; Michelin certified tire installer, Security, Major Sales, Merchandising, Gas Station (Class C operator)
Education
High School Diploma -
Crockett High School
Austin, Texas05.2018
Master's Learning Institute
Austin, Texas01.2018
Skills
- Active clearance for state and federal work (up to 25 US states and Antilles islands)
- Data Center Operations
- Active Directory
- Back Office reporting
- Veritas Net backup
- Microsoft Office 365 applications
- Atlassian Jira and Confluence
- EasyVista Service Manager
- Genesys VOIP call management
Timeline
Lead Computer Operator
International Game Technology, IGT
07.2022 - Current
Senior Data Analyst
MotoMummy
06.2020 - 11.2021
Member Services Team Member
Costco
07.2018 - 07.2019
High School Diploma -
Crockett High School
Master's Learning Institute
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