Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Elijah Walker

Elizabethtown,KY

Summary

Proven in enhancing customer loyalty and resolving complex issues at Dynata, I bring a blend of exceptional communication and technical troubleshooting skills. My ability to manage high-stress situations and multitask effectively has driven positive outcomes, showcasing my dedication to customer satisfaction and operational excellence.

Overview

3
3
years of professional experience

Work History

Telephone Survey & Customer Service Agent

Dynata
08.2024 - Current
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among respondents.
  • Effectively managed escalations from dissatisfied respondents, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped a large volume of respondents every day with a positive attitude and focus on respondent satisfaction.
  • Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously.
  • Maintained a high level of professionalism when interacting with respondents, ensuring positive experiences.

Customer Service Representative

Jamie's Lawn Care Company
05.2022 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Science - Psychology

Elizabethtown Community And Technical College
Elizabethtown, KY
12-2026

Skills

  • Outstanding communication skills
  • Customer relations
  • Customer service
  • Data entry
  • Multitasking and organization
  • Phone etiquette
  • Problem resolution
  • Reliability and punctuality
  • Technical troubleshooting
  • Time management
  • Typing speed

Accomplishments

  • Top 20 Interviewer and Customer Service Representative: Recognized multiple times for outstanding performance and results at Dynata.

Languages

Sign Language
Native or Bilingual
Spanish
Elementary

Timeline

Telephone Survey & Customer Service Agent

Dynata
08.2024 - Current

Customer Service Representative

Jamie's Lawn Care Company
05.2022 - 06.2024

Associate of Science - Psychology

Elizabethtown Community And Technical College

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Elijah Walker