Elijah Ward
Saint Paul,MN
Summary
Dynamic leader with a proven track record at Best Buy, excelling in customer service and staff supervision. Expert in conflict resolution and sales proficiency, significantly enhancing customer satisfaction and team performance. Skilled in decision-making and employee training, fostering a supportive and efficient work environment. Professional shift leader with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering a productive and positive workplace.
Overview
4
4
years of professional experience
Work History
Shift Lead
Best Buy
Oakdale, MN
06.2023 - Current
- Complete store opening and closing procedures and balanced tills.
- Train new employees and delegated daily tasks and responsibilities.
- Maintain a clean and organized work environment, ensuring safety standards were met consistently.
- Oversee cash handling procedures, ensuring accuracy and proper documentation at all times.
- Train and mentor new employees to maximize team performance.
- Resolve customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Keep employees operating productively and working on task to meet business and customer needs.
- Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Enhance customer satisfaction through effective conflict resolution and prompt service.
Verizon Certified Advisor
Best Buy
Oakdale, MN
07.2022 - 06.2023
- Maintained up-to-date knowledge on Verizon promotions and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Mentored advisors, fostering a supportive team environment focused on growth and learning.
- Trained and developed advisors on activations, membership strategy, and customer relations.
Apple Certified Advisor
Best Buy
Oakdale, MN
06.2021 - 07.2022
- Maintained up-to-date knowledge on Apple products and launches.
- Utilized Power BI tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Coached advisors on Apple related products, ensuring customer satisfaction is at the forefront.
Cashier
Hy-Vee
Oakdale, MN
05.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
Associates In Psychology - Psychology
Century College
White Bear Lake, MNNorth High School
North Saint Paul,MN03.2022
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Conflict Resolution
- Team motivation
- Sales proficiency
- Loss Prevention
- Staff Supervision
Timeline
Shift Lead
Best Buy
06.2023 - Current
Verizon Certified Advisor
Best Buy
07.2022 - 06.2023
Apple Certified Advisor
Best Buy
06.2021 - 07.2022
Cashier
Hy-Vee
05.2020 - 06.2021
Associates In Psychology - Psychology
Century College
North High School