Elijah J. Landeros

Burlington

11.2022 - Current

Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
Trained and developed new sales team associates in products, selling techniques, and company procedures.
Engaged with customers to effectively build rapport and lasting relationships.
Answered customer questions about sizing, accessories, and merchandise care.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained customer satisfaction with quick and professional handling of product returns.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Prepared merchandise for sales floor by pricing or tagging.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Educated clients on current promotional offerings and products using persuasive selling tactics.

Summary