MONICA HERRERA
Memphis,TN
Summary
Diligent college student who is focused on dental hygiene with dedication to prompt project completion and continual motivation to provide exemplary customer service. Team-oriented collaborator with reliability and strong communication to accomplish mutually held goals. Promoted to Team Leader due to commitment and initiative that achieved meeting the stores expectations. Recognized as Employee of the month for outstanding performance and team contributions.
Overview
5
5
years of professional experience
Work History
Sales Associate Team Leader
BeautyMax
10.2018 - Current
- Developed trusting relationships with customers by making personal connections
- Answered incoming telephone calls to provide store products and service information
- Engaged customers in friendly, professional dialogue to determine needs
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Helped customers find specific products, answered questions, and offered product advice
- Coached and mentored employees by offering constructive feedback.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
Professional Dog Walker
Dwight Jones, Alexis Terrell-Jones
03.2020 - Current
- Cared for pets during owners' absences
- Provided dogs with exercise and fresh air to promote dog health.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Very Flexible.
Backstage Crew Member
Children's Ballet Theater
11.2022 - 12.2022
- Assessed deadline dates against production team activities and completed tasks within reasonable timeframes
- Pitched in to help crews with building sets and identified problems that could have resulted in possible safety issues
- Simultaneously managed wardrobe, hair and makeup requirements for multiple actors.
Education
2 Years Undergrad - Health Sciences
University of Memphis
Memphis, TNHigh School Diploma - undefined
Germantown High School
Germantown, TN05.2020
Skills
- Team Management
- Conflict Resolution
- Good Work Ethic
- Social Perceptiveness
- Stocking and Replenishing
- Cash Register Operation
- POS Inventory System Operation
- Guest Relations
- Adapt to Diverse Groups
- Verbal Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Backstage Crew Member
Children's Ballet Theater
11.2022 - 12.2022
Professional Dog Walker
Dwight Jones, Alexis Terrell-Jones
03.2020 - Current
Sales Associate Team Leader
BeautyMax
10.2018 - Current
2 Years Undergrad - Health Sciences
University of Memphis
High School Diploma - undefined
Germantown High School