Rama Pendergraph
Burlington,NC
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Associate Team Leader
Down Home Harley Davidson
01.2023 - Current
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
Insurance Agent
All About Insurance
01.2016 - 12.2022
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Obtained underwriting approval by completing application for coverage.
Property and Casualty Insurance Agent
Pegram Prevatte Insurance
01.2011 - 10.2015
- Generated quotes and proposals for clients to match individual needs.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Negotiated contracts with clients to establish best coverage with lowest cost.
Education
Criminal Justice
Alamance Community College
Graham, NC2002
High School Diploma -
Bartlett Yancey High School
Yanceyville, NC08.1994
Skills
- Market Research
- Multitasking Strengths
- Adapt to Diverse Groups
- Sales Training
- Sales Expertise
- Excellent People Skills
- Money Handling
- Guest Relations
- Social Perceptiveness
Certification
- Certified Property and Casualty Agent
Timeline
Sales Associate Team Leader
Down Home Harley Davidson
01.2023 - Current
Insurance Agent
All About Insurance
01.2016 - 12.2022
Property and Casualty Insurance Agent
Pegram Prevatte Insurance
01.2011 - 10.2015
Criminal Justice
Alamance Community College
High School Diploma -
Bartlett Yancey High School
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