Elijanea johnson
columbus,Georgia
Summary
Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
4
4
years of professional experience
Work History
Cashier
Wendys Restaurant
06.2024 - 09.2025
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Substitute Teacher
ESS
08.2024 - 05.2025
- Managed classroom behavior effectively, fostering a positive learning environment.
- Collaborated with teachers and staff to support curriculum implementation and student success.
- Developed assessments to evaluate student progress and provide constructive feedback.
- Supported implementation of school-wide initiatives aimed at improving academic achievement and student well-being.
- Adapted teaching strategies to accommodate virtual learning environments, ensuring continuous education during remote periods.
- Assisted in development of individualized education plans for students requiring additional support, contributing to their academic success.
- Assisted in organizing and supervising school field trips, enhancing learning through real-world experiences.
At Home Nurse
Home Nurse.inc
01.2022 - 04.2025
- Developed personalized care plans based on individual patient needs and preferences.
- Implemented process improvements that enhanced patient safety and satisfaction.
- Enhanced patient comfort by providing compassionate and attentive care.
- Developed strong rapport with patients and families through open communication and active listening skills.
- Implemented fall prevention measures for at-risk patients, reducing the incidence of injury within the home environment.
- Administered medications as prescribed, ensuring accurate dosages and timely administration for optimal results.
- Assisted patients with personal hygiene tasks, promoting a sense of dignity in their daily routines.
- Maintained detailed documentation of patient progress, facilitating clear communication among healthcare providers.
Sales Associate
Marshalls
03.2023 - 03.2024
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Developed strong customer relationships, resulting in repeat business and increased customer loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier/Garden Associate
Home Depot
12.2021 - 05.2022
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Handled customer inquiries and concerns with professionalism, contributing to improved satisfaction ratings.
- Monitored inventory levels for cash register supplies, implementing timely restocking measures to prevent shortages.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Improved efficiency, organized checkout area for optimal workflow.
- Enhanced customer loyalty by participating in rewards program enrollment.
Host
Olive Garden
04.2021 - 09.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Associate of Science - Medical Clinical Assistant
Miller-Motte Technical College
NC06-2024
No Degree - Business
Columbus Technical College
Columbus, GA09-2022
High School Diploma -
Carver High School
Columbus Ga 05-2022
Skills
- Customer service excellence
- Time management skills
- Team collaboration
- Cash handling
- Cleaning and sanitizing
- Reliability and punctuality
- Customer relations
- Cash register operation
- Order taking
- Professionalism and courtesy
- Cash management
- Conflict resolution
- Product restocking
- Refunds and exchanges
- Guest inquiries
- Order packaging
- Loss prevention
- Proficient in [microsoft office]
- Multitasking and organization
- Clear communication
- Data entry
- Inventory restocking
- Hospitality and accommodation
- Transaction handling
Timeline
Substitute Teacher
ESS
08.2024 - 05.2025
Cashier
Wendys Restaurant
06.2024 - 09.2025
Sales Associate
Marshalls
03.2023 - 03.2024
At Home Nurse
Home Nurse.inc
01.2022 - 04.2025
Cashier/Garden Associate
Home Depot
12.2021 - 05.2022
Host
Olive Garden
04.2021 - 09.2021
Associate of Science - Medical Clinical Assistant
Miller-Motte Technical College
No Degree - Business
Columbus Technical College
High School Diploma -
Carver High School