Proven leader in housekeeping and safety, I significantly enhanced guest satisfaction and safety standards at Desoto County Convention Center. Expert in staff training, inventory management, and compliance, I excel in fostering team productivity and professional development. Skilled in cleaning techniques and effective communication, I drive continuous improvement and maintain a commitment to quality and safety.
Overview
24
24
years of professional experience
Work History
Housekeeping Supervisor
Desoto County Convention Center
Southaven, MS
01.2001 - Current
Conducted regular room inspections to verify compliance with housekeeping standards.
Placed orders for housekeeping supplies and guest toiletries.
Communicated repair needs to maintenance staff.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
Disposed of trash and recyclables each day to avoid waste buildup.
Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
Monitored compliance with all local regulations regarding waste management and sanitation standards.
Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
Conducted regular safety drills, ensuring all staff were prepared for emergency situations.
Developed comprehensive training manual for new hires, significantly reducing onboarding time.
Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
Negotiated with suppliers to secure cost-effective purchasing agreements for cleaning supplies.
Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
Improved efficiency, introducing digital task management system for tracking housekeeping duties.
Trained and mentored new staff on cleaning and safety protocols.
Implemented daily, weekly and monthly cleaning routines for staff to follow.
Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Scheduled and prioritized tasks to staff, overseeing work completion.
Developed and maintained comprehensive inventory system to track equipment and supplies.
Evaluated employee performance and recommended promotions, transfers and dismissals.
Maintained required records of work hours, budgets and payrolls.
Established and enforced safety protocols and guidelines for staff.
Coordinated with outside vendors to provide supplies and equipment for staff.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Completed financial tasks by estimating costs and preparing and managing budgets.
Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Safety Monitor
Home Instead Senior Care Home
Southaven, MS
02.2018 - 01.2020
Monitored patients in the hospital making sure that they didn’t hurt themselves,making sure that they don’t have a fall making sure that they don’t take their breathing mask off, making sure that they don’t try to leave the hospital,calling the nurse for them if something went wrong,just trying to make sure that the patient were safe at all times