ELINES BLACK
Deer Park,NY
Summary
Bilingual Professional seeking a rewarding position as a Licensed Practical Nurse (LPN) where I can leverage my comprehensive education and extensive clinical experience by providing exceptional patient care in a dynamic healthcare environment. As a new graduate, I bring a fresh perspective combined with a strong foundation in nursing principles, patient assessment, medication administration and so much more. My ability to communicate effectively with patients, families, and healthcare professionals across diverse cultural backgrounds enhances patient understanding, compliance and outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Success Manager
Transactly
08.2021 - 12.2022
- Verify basic needs are being met, providing navigation assistance for our available services
- Provide exemplary customer service by following up with clients, while maintaining retention for our program
- Leverage extensive knowledge of product by providing a way to guide clients on how to successfully place a transaction on the platform
- Serve as an effective liaison between customers and our internal departments
- Develop empathetic client relationships in order to exceed service standard goals
- Proficient in Hubspot and Custify for working through customer goals and needs.
Real Estate Property Specialist
Property Services
10.2019 - 08.2021
- Handle tenant complaints promptly and appropriately, delegating repairmen and other support services as needed
- Responded to messages and inquiries from various parties and used well-developed and open-ended questioning skills to establish a resolution for the customers and clients
- Validated rental eligibility by utilizing Property Service's verification process for prospective tenants
- Manage a call volume of an average of 100 a day consisting of tenant complaints and vendors
- Managed all aspects of customer service, including greeting clients, preparing leases, and resolving tenant issues on FileMaker.
Client Representative/Property Manager
925 Capital
06.2016 - 09.2019
- Handles HPD violations and registration
- Serve as a customer service contact with the Company's tenants and supers on needed repairs, rent increases, etc
- Implements annual DHCR building registrations while giving accurate inquiries
- Properly direct calls and transfer to the proper queues
- Liaise with the CEO and owner to support developing business leads while successfully acquiring a property that closed for $1.2 million
- Develop effective relationships with tenants and future customers
- Publish offer letters and surrender agreements.
Assistant Property Manager
ABJ Properties
11.2015 - 05.2016
- Fully abstracted all leases manually and entered all work orders and tenant information into the Appfolio management system
- Collected and kept careful records of rental payments
- Worked with upper management to ensure tenant and customer satisfaction
- Handled customer complaints personally to verify they were properly handled by superintendents
- Managed overall customer and tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Real Estate Sales Agent
Anchor Associates
03.2015 - 11.2015
- Counseled customers on market status for residential rentals
- Promoted availability of units for prospective renters through advertisements and listing services such as Realty MX
- Utilized CRM software to retain future clients
- Great knowledge of local neighborhoods including Upper East Side, Midtown East, Midtown West, and Murry Hill.
Education
Nursing License - License Practical Nurse
Hunter Business School
Levittown, NY08.2024
Bachelor of Science - Criminal Justice
John Jay School of Criminal Justice
New York, NY05.2014
Skills
- Client Engagement
- Project Management
- Data Analytics
- Customer Retention
- Nurse
- LPN
- Medication
- Administration of medication
- New graduate
- Wounds
- Patient care
- Remote
Certification
License Practical nurse
Languages
Spanish
Full Professional
Timeline
Client Success Manager
Transactly
08.2021 - 12.2022
Real Estate Property Specialist
Property Services
10.2019 - 08.2021
Client Representative/Property Manager
925 Capital
06.2016 - 09.2019
Assistant Property Manager
ABJ Properties
11.2015 - 05.2016
Real Estate Sales Agent
Anchor Associates
03.2015 - 11.2015
Nursing License - License Practical Nurse
Hunter Business School
Bachelor of Science - Criminal Justice
John Jay School of Criminal Justice
Similar Profiles
Allie TonziAllie Tonzi
Transaction Manager at TransactlyTransaction Manager at Transactly
Stephanie PearcyStephanie Pearcy
Operations Manager at TransactlyOperations Manager at Transactly
Genny LeeGenny Lee
Director of TC Services at TransactlyDirector of TC Services at Transactly
LESLIE MARTINEZLESLIE MARTINEZ
Technician & Sales Representative at PhoneFix itTechnician & Sales Representative at PhoneFix it
Rosa Zavala PalaciosRosa Zavala Palacios
Office Assistant at HPHM INCOffice Assistant at HPHM INC