Elinete R. Reis

Manchester,CT

Summary

Dedicated dental administrator with a strong focus on enhancing patient experiences through effective treatment presentations and financial guidance. Expertise in managing front desk operations, insurance processing, and scheduling to optimize office productivity and support clinical teams.

Overview

years of professional experience

Work History

Office Administrator / Lead Patient Coordinator

West Hartford Dental Group / Wethersfield Dental Group

, USA

01.2025 - Current

Support daily front desk operations including patient check-in, check-out, and scheduling
Present treatment plans and guide patients through insurance coverage and financial options
Manage insurance verification, claims submission, posting, and follow-ups
Facilitated accounts receivable and patient collections, fostering strong patient relationships
Maintain productive scheduling aligned with provider goals and office flow
Coordinated office operations and team communication to enhance patient experience
Developed social media content and online presence to engage patients
Address patient concerns with professionalism and empathy

Patient Coordinator

The Smilist (Contemporary General Dentistry)

West Hartford, USA

11.2019 - 12.2024

Established patient relationships and presented treatment plans, enhancing case acceptance
Verified insurance benefits and obtained authorizations for dental procedures
Coordinated scheduling to optimize daily production and provider efficiency
Facilitated payment collections and organized patient financial arrangements
Maintained accurate patient records and handled administrative duties
Resolved patient concerns to ensure satisfaction and retention

Legal Associate

Macedo Galvão Associates

Campinas, Brazil

01.2014 - 05.2016

Drafted legal documents, including motions, petitions, and pleadings, to support case strategy
Conducted legal research and supported case preparation, enhancing readiness for court
Assisted attorneys during court proceedings and document filing, ensuring compliance with legal procedures
Communicated legal information clearly to clients

Education

Bachelor of Science - Law

Adventist University of São Paulo

Brazil

Skills

Patient Coordination
Front Desk Operations
Scheduling
Insurance Verification
Claims Submission
Dental Billing
Accounts Receivable
Patient Collections

Case acceptance
Production Flow Management
Financial arrangements
Patient Communication
Patient Engagement
Conflict Resolution
Patient Relations

Additional Information

Strong experience in dental office operations and patient coordination, Comfortable in fast-paced, high-volume environments, Bilingual (if applicable - update as needed), Experience supporting both administrative and clinical teams

Timeline