Lydia Dominguez
Riverdale,GA
Summary
Healthcare operations professional with clinical exposure and administrative leadership experience across imaging and specialty practices. Skilled in surgery scheduling, diagnostic imaging support, insurance authorization, and bilingual patient communication. Proven ability to lead front-office workflows, protect revenue through accurate verification, and drive operational efficiency in fast-paced clinical environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Patient Care Coordinator Lead
Amera Imaging
Atlanta, GA
12.2024 - Current
- Lead daily front-office operations for a high-volume MRI imaging center, ensuring efficient patient flow, scheduling accuracy, and minimized wait times.
- Supervise and mentor front desk and patient coordination staff; provide training, performance feedback, and workflow optimization.
- Oversee appointment scheduling, insurance verification, and prior authorization processes to reduce denials and protect revenue.
- Identify workflow bottlenecks and introduce solutions that improve patient experience and reduce administrative errors.
- Maintain strong relationships with referring providers to support consistent referral volume.
- Support compliance with HIPAA and healthcare regulations, maintaining accurate documentation and confidentiality standards.
Patient Coordinator
AICA Orthopedics
Jonesboro , GA
02.2025 - 07.2025
- Coordinated patient intake, scheduling, and insurance verification for orthopedic and personal injury cases in a multidisciplinary clinic.
- Translated patient evaluations and imaging results in Spanish to ensure accurate communication and improved patient understanding.
- Provided clinical support by administering therapeutic modalities including ultrasound therapy, muscle stimulation, heat therapy, and rehabilitative treatments.
- Earned minimum X-ray certification and supported imaging procedures in compliance with safety and regulatory standards.
- Assisted with scheduling and coordination of therapeutic injections and advanced treatment plans.
- Collaborated with chiropractors, nurse practitioners, neurologists, and imaging teams to ensure comprehensive patient care.
Patient Care Coordinator/Clinic Surgery Scheduler
Omni Eye Services
Atlanta , GA
06.2023 - 02.2025
- Managed high-volume front office operations, serving as primary point of contact for patients, providers, and surgical teams.
- Coordinated scheduling and logistical planning for outpatient surgical procedures, ensuring seamless pre-op and post-op workflows.
- Managed multi-line phone systems, triaged patient concerns, and directed inquiries efficiently in a fast-paced environment.
- Educated patients on surgical preparation, insurance coverage, and post-operative instructions, improving compliance and satisfaction.
- Assisted in training new front office staff on scheduling systems, insurance workflows, and patient communication standards.
- Processed insurance claims and patient payments with accuracy and compliance
Education
GED -
General Educational Development
Forest Park, GA 05-2022
Skills
- Workflow optimization
- Critical thinking
- Patient coordination
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Medical terminology
- Healthcare system navigation
- Proficient in Next Gen / Abbadox
- Patient flow management
Languages
Spanish
Professional
Certification
Radiation Safety Training
Accomplishments
Extra Mile Award (Amera Imaging)
Timeline
Patient Coordinator
AICA Orthopedics
02.2025 - 07.2025
Lead Patient Care Coordinator Lead
Amera Imaging
12.2024 - Current
Patient Care Coordinator/Clinic Surgery Scheduler
Omni Eye Services
06.2023 - 02.2025
GED -
General Educational Development