Hiba Bershed
Carpentersville,USA
Summary
With over 14 years of experience, I am an operations and data professional specializing in optimizing efficiency and accuracy in healthcare and pharmacy settings. My expertise lies in project management, workflow automation, and data analysis. Through these areas, I have successfully driven substantial operational improvements and enhanced team productivity. I am passionate about harnessing the power of advanced technologies to streamline processes and create collaborative work environments.
Overview
14
14
years of professional experience
Work History
Lead Patient Care Coordinator
Orsini Rare Disease Pharmacy Solutions
Elk Grove Village, IL
01.2024 - Current
- Manage workflow systems for efficiency, achieving measurable improvements in patient care.
- Analyze data trends to optimize processes, enhancing outcomes and patient satisfaction.
- Troubleshoot systems collaboratively, ensuring smooth operations and support.
- Implement strategies to streamline care coordination, significantly improving results.
- Optimize resource allocation to enhance medication adherence and treatment outcomes.
Operations Lead & Senior Technician
Meijer Pharmacy
Rolling Meadows, IL
08.2011 - 10.2024
- Automated reports, boosting efficiency by 12% and improving decision-making accuracy.
- Streamlined workflows, significantly enhancing team productivity.
- Optimized order systems, improving operational accuracy and efficiency.
- Mentored staff in new systems, fostering a culture of continuous improvement.
- Led enhanced inventory protocols, minimizing stockouts and ensuring compliance.
Certified IV Pharmacy Technician
Pharmore Drugs
Skokie, IL
01.2014 - 12.2016
- Ensured data accuracy in pharmacy operations, enhancing quality control measures.
- Improved inventory management by streamlining medication tracking processes.
- Collaborated with healthcare professionals to refine workflows and enhance communication.
Education
BBA - Information & Decision Sciences (Management Information Systems)
University of Illinois at Chicago
Chicago, IL05.2024
Skills
- SQL
- Python
- Excel
- Tableau
- Java
- Process Optimization
- Data Analysis
- Project Management
- Quality Assurance
- Workflow Automation
Projects And Technical Experience
- Developed a web-based quiz application using Java and SQL.
- Built predictive models (UCB, epsilon-greedy) for analyzing data trends.
- Created a Python-based optimization model for budget allocation.
- Designed Tableau and Excel dashboards to track key performance metrics.
Timeline
Lead Patient Care Coordinator
Orsini Rare Disease Pharmacy Solutions
01.2024 - Current
Certified IV Pharmacy Technician
Pharmore Drugs
01.2014 - 12.2016
Operations Lead & Senior Technician
Meijer Pharmacy
08.2011 - 10.2024
BBA - Information & Decision Sciences (Management Information Systems)
University of Illinois at Chicago
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