JESSICA ROWE
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
20
20
years of professional experience
Work History
Lead Patient Care Coordinator
Onecall Medical
Jacksonville
05.2023 - Current
- Use oral and written communication skills to deliver empathetic, solution-focused support to patients, adjusters, and providers via phone and email, ensuring discretion, timely resolutions and clear next steps.
- Coordinated patient appointments and managed scheduling for multiple healthcare providers.
- Maintained accurate patient records in electronic health record systems.
- Trained new staff on patient care protocols and operational workflows.
- Ensured compliance with healthcare regulations and quality standards consistently.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintain performance goals by utilizing a strong sense of detail orientation, strong organizational abilities and motivation.
- Ability to cope with high pace job pressures in a changing environment.
- Basic knowledge of medical and dental claim processes and medical codes.
- Ability to coordinate and prioritize task, utilizing flexibility, accuracy, initiative and the ability to work with minimum supervision.
Store Manager
Lane Bryant
Silverdale
09.2010 - 06.2020
- Led daily store operations and ensured exceptional customer service standards.
- Managed inventory levels and conducted regular stock assessments.
- Trained and developed team members to enhance performance and engagement.
- Implemented visual merchandising strategies to optimize product displays.
- Coordinated sales promotions and marketing initiatives to drive foot traffic.
- Maintained compliance with company policies and health regulations.
- Fostered a positive work environment through effective communication and support.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Call Center Representative
American Marine Bank
Bainbridge Island
06.2006 - 01.2010
- Provided exceptional customer service to bank clients over phone and email.
- Resolved customer inquiries regarding account information and transactions promptly.
- Processed account applications and updates efficiently within internal systems.
- Collaborated with team members to enhance call center procedures and workflows.
- Educated customers on banking products and services to promote understanding.
Education
BA - Business Administration
J. Sargeant Reynolds
RichmondAssociates - Office Management
J. Sargeant Reynolds
Richmond, VaSkills
- Customer relationship management
- Process optimization
- Workflow management
- Effective communication
- Strong leadership
- Critical thinking skills
- Organizational skills
References
Available upon request
Timeline
Lead Patient Care Coordinator
Onecall Medical
05.2023 - Current
Store Manager
Lane Bryant
09.2010 - 06.2020
Call Center Representative
American Marine Bank
06.2006 - 01.2010
BA - Business Administration
J. Sargeant Reynolds
Associates - Office Management
J. Sargeant Reynolds