Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elinida Southwell

Norfolk,VA

Summary

Compassionate Patient Care Specialist with comprehensive background in providing high-quality patient care within diverse healthcare settings. Known for strength in effectively communicating with patients and families, ensuring comfort and understanding of treatment plans. Demonstrated skills in coordinating with medical teams to deliver exceptional patient service while maintaining regulatory compliance. Previous work has contributed to improved patient satisfaction and enhanced operational efficiency.

Overview

5
5
years of professional experience

Work History

Patient Care Specialist

Sentara
Virginia Beach, Virginia
02.2025 - Current
  • Assisted patients with check-in procedures and appointment scheduling.
  • Managed patient records using electronic health record systems.
  • Communicated effectively with healthcare team regarding patient needs.
  • Supported front desk operations by answering phone calls and inquiries.
  • Collaborated with medical staff to ensure smooth patient flow.
  • Maintained cleanliness and organization of patient waiting areas.
  • Assisted patients with completing registration forms and insurance paperwork.
  • Responded promptly to patient inquiries and concerns.
  • Managed incoming calls from pharmacies requesting authorization for prescription refills.

Customer Service Representative

Maximus Call Center
Newport News, Virginia
11.2020 - 02.2025
  • Handled customer inquiries via phone and email to ensure satisfaction.
  • Resolved complaints effectively while maintaining a positive attitude.
  • Escalated complex issues to supervisors for further assistance and resolution.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Navigated through computer systems to review information and respond appropriately to callers.

Education

Associate of Applied Science -

Tidewater Community College
Norfolk, VA

Skills

  • Electronic health records
  • Patient scheduling
  • Insurance processing
  • Front desk operations
  • Authorization coordination
  • Healthcare communication
  • Patient confidentiality
  • HIPAA compliance
  • Health insurance verification

Timeline

Patient Care Specialist

Sentara
02.2025 - Current

Customer Service Representative

Maximus Call Center
11.2020 - 02.2025

Associate of Applied Science -

Tidewater Community College

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