Elino Da Silva
Dania Beach,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance and effectiveness. Proactive and hardworking individual focused on continuous operational improvement and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
ABM Industries
Fort Lauderdale, Florida
04.2021 - 10.2021
- Encouraged and promoted ideas aligned to business needs and benefits.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Motivated and trained employees to maximize team productivity
- Analyzed department metrics and performance and reported findings to management
- Resolved concerns with products or services to help with retention and drive productivity
- Reduced late-arriving customers to flights from lobby by 30%.
- Improved early/on-time customers to each flight by 25%.
Operations Supervisor
VPNE Parking Solutions
Burlington, Massachusetts
10.2019 - 04.2021
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Entered guest vehicle information and location in computerized valet parking system.
- Arranged special transportation for guests and booked taxis and business-class vehicles.
- Improved early car delivery to customers by 40%.
- Improved on-time car delivery by 60%.
Customer Service Manager
Peninsula Airways
Boston, Massachusetts
09.2017 - 02.2018
- Followed facility directives and standard operating procedures to achieve safe and timely operations.
- Liaised between airport management and local FAA representatives.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Drafted invoices for completed work.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Improved baggage delivery on time by 55%.
- Improved all direct KPIs by 50%, such as lost baggage, and missing baggage.
- Increased operational audits from 2 to 6 per week and reduced FAA Audit findings by 70%.
Ramp Agent
Peninsula Airways
Boston, MA
06.2017 - 09.2017
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated ground crew activities to complete objectives on schedule.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Helped improve on-time pushback by 20%.
- Helped reduce bag room delays by 15%.
Education
Bachelor of Science - Aviation Management
Bridgewater State University
Bridgewater, MA05.2017
Skills
- Administrative Management
- Customer Service & Relations
- Key Performance Indicators (KPIs)
- Hiring and Onboarding
- Performance Monitoring and Evaluation
- Briefings and Debriefings
- Improvement Strategies
- HAZMAT Handling
- Financial Reports
- Audit Rating
- SabreSonic Customer Sales and Service Solution (CSS)
- ADP, Dayforce, AvTech
Languages
Portuguese
Native or Bilingual
Cape Verdean Creole
Native or Bilingual
Spanish
Limited Working
English
Full Professional
Timeline
Operations Supervisor
ABM Industries
04.2021 - 10.2021
Operations Supervisor
VPNE Parking Solutions
10.2019 - 04.2021
Customer Service Manager
Peninsula Airways
09.2017 - 02.2018
Ramp Agent
Peninsula Airways
06.2017 - 09.2017
Bachelor of Science - Aviation Management
Bridgewater State University
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