Elio Khalil
Azusa
Summary
Ambitious and results-driven IT professional with over five years of hands-on experience managing infrastructure, support, and multi-site operations across enterprise and hospitality environments. Proven success leading cloud migrations, VOIP rollouts, and large-scale network upgrades while maintaining uptime and security standards. Currently pursuing a Bachelor's in Business Administration (Technology Operations Management) at Cal Poly Pomona. Recognized for leadership, technical depth, and strong communication—bringing the focus and initiative of an experienced manager at nineteen.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Site Manager
Nexplay Consulting Inc.
05.2025 - Current
- Lead IT operations for luxury hospitality clients including Dream Hollywood and San Vicente Bungalows.
- Manage network performance, VOIP systems, domain access, and hardware deployments.
- Coordinate vendor relationships, oversee upgrades, and document recurring issues to strengthen system reliability.
Associate Director of IT Operations
Catalina Island Conservancy
08.2023 - 05.2025
- Directed IT infrastructure across offices, field stations, and visitor centers, supporting servers, AV systems, and workstations.
- Partnered with the CFO to plan and execute modernization initiatives that reduced downtime and improved performance.
- Created internal IT documentation and ticket workflows that improved efficiency and end-user support.
Associate Director of IT Operations
ELC Consulting
08.2023 - 12.2024
- Delivered remote and onsite IT support for business clients, resolving complex connectivity and software issues.
- Assisted senior engineers with firewall, server, and virtualization projects.
- Balanced consulting responsibilities alongside leadership duties at Catalina Island Conservancy.
Help Desk Agent
ELC Consulting
01.2021 - 08.2023
- Provided daily client support, resolving tickets related to connectivity, hardware, and system performance.
- Managed requests via Zendesk, logging documentation to improve internal troubleshooting efficiency.
- Supported workstation rollouts, OS updates, and new user setups for small business clients.
- Promoted for reliability, communication skills, and technical growth.
Help Desk Agent (Trainee)
Nexplay Consulting Inc.
01.2020 - 01.2021
- Responded to user tickets related to Outlook, connectivity, and printing issues via phone and onsite visits.
- Supported technicians with server and switch installations, gaining foundational field experience.
Education
Bachelor of Science - Business Administration (Technology Operations Management Focus)
Cal Poly Pomona
Pomona, CA01.2027
High School Diploma - undefined
OFL Duarte
CA08.2023
Associate of Science - Business Administration 2.0
Citrus College
Glendora, CA01.2023
Skills
- Project Management: Oversaw multi-site technology deployments, vendor coordination, and post-implementation documentation
- Platform Presentation Skills: Delivered executive-level presentations on IT initiatives, budgets, and rollout progress to board members and stakeholders
- LAN Administration: Configured and maintained switches, VLANs, and IP networks; monitored performance and uptime across multiple sites
- PC Literacy & Systems Management: Skilled with Windows OS tools, CMD utilities, and admin consoles for troubleshooting and configuration
- Cloud & Virtualization: Supported migrations to Azure and AWS; familiar with VMware and Hyper-V administration
- Vendor & Coordination: Liaised between executives, department heads, and vendors to deliver technology improvements efficiently
- Process Optimization: Developed documentation, port maps, and workflow standards to reduce downtime and streamline troubleshooting
- Customer Service & Training: Known for patience, technical clarity, and hands-on support that improves user confidence and system reliability
- Site coordination
- Teamwork and collaboration
- SOP development
- MS office
Certification
- Technical Certifications: Google IT Support Professional (Certified),
- CompTIA Security+ (In Progress),
- AWS Certified Cloud Practitioner (In Progress),
- Microsoft Certified: Azure Fundamentals (AZ-900) (In Progress),
- CompTIA Project+ (In Progress),
- Google Project Management Certificate (In Progress),
- HubSpot Customer Success Manager (In Progress),
- ITIL 4 Foundation (Planned)
- Medical & Safety Certifications: Lifeguard Training, CPR / AED / First Aid Certified, BLS Certified, Bloodborne Pathogens Certified
Languages
Arabic
Full Professional
English
Full Professional
French
Elementary
Spanish
Limited Working
Timeline
IT Site Manager
Nexplay Consulting Inc.
05.2025 - Current
Associate Director of IT Operations
Catalina Island Conservancy
08.2023 - 05.2025
Associate Director of IT Operations
ELC Consulting
08.2023 - 12.2024
Help Desk Agent
ELC Consulting
01.2021 - 08.2023
Help Desk Agent (Trainee)
Nexplay Consulting Inc.
01.2020 - 01.2021
High School Diploma - undefined
OFL Duarte
Associate of Science - Business Administration 2.0
Citrus College
Bachelor of Science - Business Administration (Technology Operations Management Focus)
Cal Poly Pomona
Additional Experience
- Head Lifeguard & Front Desk Lead | Raging Waters
- Waterworks
- Boys & Girls Club of Pasadena
- Supervised teams and facility operations, ensuring guest safety and smooth daily scheduling. Trained new staff and led emergency response procedures with calm leadership and precision.