ELISA AGUAYO
Summary
Open to any challenge in life, always giving the best of myself to achieve a goal.
Professional in customer service management with proven track record of driving customer satisfaction and operational efficiency. Known for strong leadership, effective problem-solving, and excellent communication skills. Adept at fostering team collaboration and adapting to evolving challenges to achieve consistent results. Skilled in conflict resolution, process optimization, and delivering high-quality customer experiences.
Overview
20
20
years of professional experience
Work History
Customer Service Lead
Karsten Ping
02.2019 - Current
- Oversees phones are answer in a timely manner, handling urgent sales rep calls, review reports, contact accounts/consumers when order is delayed due to inventory. Resolving problems when accounts are upset, credit issues, continuous training. PING special orders email (National accounts). Employee orders, Y-2 program, 30-day putters. Supervise team attendance, timecards, interviews for new hires and help with set up of new hires; other projects assigned by management.
Customer Service
Karsten Ping
12.2015 - 02.2019
- Received numerous calls from PING accounts, resolved problems for accounts, provide service and sales support to customers and sales reps, help management to add priority to orders and follow orders get ship. Employee orders, Y-2 program, 30-day putters. other projects assigned by management.
Production
Karsten Ping
08.2006 - 12.2015
- Build golf clubs including metal woods, irons, putters, golf bags. Inspect quality of product being assemble throughout the process. Cross training program thru different departments including graining and WRX. Other projects assigned by management.
Clerk
Spherion
05.2005 - 02.2006
- Temporary agency, inspect and organized medical files, and other projects assigned by management.
Customer Service
Aguilas Taxis
11.2004 - 04.2005
- Answer phones, book rides for customer, solve problems for customers; assign cabs customers, location of cabs.
Education
SBA Course -
St. Joseph's Medical
Phoenix, AZ05.2014
High school Diploma - undefined
Trevor G. Browne High School
Phoenix, AZ05.2003
Skills
- Fast learner
- Self-started
- Experience on Microsoft Office
- Organized
- Customer complaint resolution
- Complaint handling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Lead
Karsten Ping
02.2019 - Current
Customer Service
Karsten Ping
12.2015 - 02.2019
Production
Karsten Ping
08.2006 - 12.2015
Clerk
Spherion
05.2005 - 02.2006
Customer Service
Aguilas Taxis
11.2004 - 04.2005
High school Diploma - undefined
Trevor G. Browne High School
SBA Course -
St. Joseph's Medical
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