Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Roberts

Jacksonville,FL

Summary

Detail-oriented professional with exceptional analytical skills and a commitment to customer service excellence. Experienced in mentoring team members and collaborating with management to enhance service processes, ready to drive impactful improvements.

Overview

4
4
years of professional experience

Work History

Customer Service Lead

Darden
Tallahassee, Florida
08.2023 - 02.2026
  • Trained and mentored new team members to uphold service standards, enhancing team effectiveness.
  • Collaborated with management to streamline service processes, resulting in improved customer satisfaction.
  • Managed customer inquiries and resolved issues swiftly, ensuring positive customer experiences.

Patient Transporter

Mayo Clinic
Jacksonville , FL
08.2022 - 01.2023
  • Transported patients safely between departments and treatment areas.
  • Supported nursing staff in patient transfers, ensuring comfort and safety during mobility assistance.
  • Promptly responded to requests for assistance from hospital staff, facilitating efficient patient care and workflow.

Education

Associate of Arts - Finance

Tallahassee Community College
Tallahassee, FL
08-2025

Finance

University of North Florida
Jacksonville, FL
04-2026

Skills

  • Problem resolution
  • Phenomenal analytical skills
  • Great attention to detail
  • Work well with teams
  • Fast learner

Timeline

Customer Service Lead

Darden
08.2023 - 02.2026

Patient Transporter

Mayo Clinic
08.2022 - 01.2023

Associate of Arts - Finance

Tallahassee Community College

Finance

University of North Florida
Jacob Roberts