Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Lisa Sanchez

Parrish,FL

Summary

Experienced and dedicated business professional possessing a wealth of knowledge in interacting with diverse clientele. Demonstrates ability to collaborate effectively within teams and possessing a vibrant and amiable disposition. Committed to upholding the highest professional standards and enhancing organizational prosperity. Articulate communicator with dynamic energy, and a results-driven mindset. Committed to fostering relationships, forging alliances, and fostering business growth.

Overview

17
17
years of professional experience

Work History

CUSTOMER SERVICE LEAD

Elysium Tile
03.2022 - Current
  • Cross collaborate with department leads and provides leadership to sales, customer service, and warehouse teams.
  • Manages and audits all shipments (processing receiving orders, creating BOLs, shipping, QA, etc.)
  • Ensures top-tier customer satisfaction
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Process account returns and credits.

Paraprofessional

School District of Manatee County
10.2012 - 03.2022
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.

MEDICAL ASSISTANT

Rose Radiology
09.2009 - 08.2012
  • Liaison between radiologist, referring physician, and patients.
  • Performed office administration functions - patients' records, scheduling appointments, patients' payments.
  • Trained new employees in company policies and software protocols.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Key Holder

FRONT OFFICE ASSISTANT

Livy E. Stoyka, DDS
03.2008 - 01.2009
  • Managed all financial aspects of dental practice, including insurance claims.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Key Holder

Education

Medical Assitant

Northwestern Business College
Chicago, IL

Medical Billing And Coding

Everest College
Tampa, FL

Skills

  • Multi-Tasking
  • 55 WPM typing
  • Problem Solving
  • Oral and Written Communication
  • Microsoft Office Suite
  • Customer Service
  • HIPAA Compliance Trained
  • Multi-line Phone
  • Data Organization
  • Email etiquette
  • Payment processing
  • Account management
  • Interdepartmental communication
  • Telephone etiquette
  • Order management
  • Customer service excellence
  • Client engagement
  • Computer proficiency
  • Problem resolution
  • Data entry
  • De-escalation techniques
  • Staff training
  • Complaint resolution
  • Scheduling
  • Office equipment proficiency
  • Key holder experience
  • Filing
  • Clerical support
  • Customer relations
  • Administrative support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

CUSTOMER SERVICE LEAD

Elysium Tile
03.2022 - Current

Paraprofessional

School District of Manatee County
10.2012 - 03.2022

MEDICAL ASSISTANT

Rose Radiology
09.2009 - 08.2012

FRONT OFFICE ASSISTANT

Livy E. Stoyka, DDS
03.2008 - 01.2009

Medical Billing And Coding

Everest College

Medical Assitant

Northwestern Business College

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