DANIELA GALINDO
Santa Ana,CA
Summary
Highly driven in helping and assisting those in need. Looking to continue growing in an industry that is focused on helping others. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE LEAD
CLAY LACY AVIATION KSNA
02.2021 - Current
- Oversee all day-to-day operations as a
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- In charge of new hire training and ensuring they have the proper foundation to succeed in our department
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
CUSTOMER SERVICE REPRESENTATIVE
Atlantic Aviation
10.2019 - 12.2020
- Responsible for day-to-day operations
- Create aircraft reservations and assist any needs for the trip
- Responsible for dispatching any services, movements or in bound trips
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Arts - SOCIOLOGY
California State University Fullerton
Fullerton, CA06.2021
Associate of Arts -
Santiago Canyon College
Orange, CA07.2019
Skills
- Documentation
- Data Entry
- Aviation Dispatching
- Telephone
- Listening and verbal communication
- Emotional Control
- Multi-tasking
- Prioritization
- Critical Thinking
- Problem-Solving Ability
- Administrative Duties
- Typing Proficiency
Languages
Spanish
Native or Bilingual
Italian
Elementary
Timeline
CUSTOMER SERVICE LEAD
CLAY LACY AVIATION KSNA
02.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE
Atlantic Aviation
10.2019 - 12.2020
Bachelor of Arts - SOCIOLOGY
California State University Fullerton
Associate of Arts -
Santiago Canyon College
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