Katherine Yanes
Arlington,Tx
Summary
Knowledgeable and dedicated customer service professional with extensive experience in business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Lead
Amazon
01.2022 - Current
- Provide customer service to clients and promptly answering to questions about Amazon services and products
- Process large number of calls, retrieve client data and provide tech support
- Cross-train employees in data entry and sales.
Virtual Assistant
The Line Painting
01.2019 - 01.2023
- Promptly respond to emails and calls and scheduled all on-site estimates
- Planned work schedules for employees
- Created online spreadsheets, expense and estimate reports
- Ordered construction materials and co-managed various projects.
Education
BA in Business Administration -
University of Texas At Arlington
Arlington, TX12.2023
Skills
- Corporate Processes and Procedures
- Report Generation
- Customer Service
- Call Management
- Complaint Resolution
- Data Entry
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Technical Support
- Microsoft Excel
- Documentation
- Call Center Operations
Personal Profile
English & Spanish, Troubleshooting, Service and Support, Data Entry, MS Office, Oracle, Multiline Phone Etiquette, Tech Support
Timeline
Customer Service Lead
Amazon
01.2022 - Current
Virtual Assistant
The Line Painting
01.2019 - 01.2023
BA in Business Administration -
University of Texas At Arlington
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