Caleb Wier
Redmond,OR
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership. Multifaceted Customer Service Lead and Office Administrator with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
5
5
years of professional experience
Work History
Customer Service Lead
Radian Weapons
03.2021 - 07.2023
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Customer Service Representative
API Inc
01.2018 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma -
Willamette High School
Eugene, OR06.2013
Skills
- Corporate Processes and Procedures
- Report Transcription
- POS Transactions
- Stocking and Replenishing
- Employee Relationships
- Administrative Duties
- POS Inventory System Operation
- Typing Proficiency
- Recordkeeping Strengths
- Brand Representation
- Training and Development
References
John Scheuermann - Achilles Heel Tactical - shoyerjohn@gmail.com - Industry Partner
Greg Wood - Radian Weapons - gwood@radianweapons.com - Former Manager
Don Saucier - Radian Weapons - dsaucier@radianweapons.com - Former Co-worker
Chris Barnes - Radian Weapons - cbarnes@radianweapons.com - Former Co-Worker
Timeline
Customer Service Lead
Radian Weapons
03.2021 - 07.2023
Customer Service Representative
API Inc
01.2018 - 03.2021
High School Diploma -
Willamette High School
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