KAREN RAMIREZ

Supported customer service team in resolving client inquiries and issues, enhancing overall customer satisfaction.

• Trained new staff on company policies and procedures for customer interactions.
• Assisted clients with policy questions, processed claims, updated account information, resolved complaints, and provided accurate coverage information to ensure clarity and trust.
• role requires strong communication, problem solving and organization skills to ensure customers receive timely and professional support while maintaining company standards and customer satisfaction

• Addressed customer inquiries via phone and email communications promptly.
• Resolved client issues by delivering timely and accurate information.
• Assisted customers with payment processing and policy updates, ensuring accurate account information and timely service.
• Collaborated with team members to streamline service processes, improving response times and customer satisfaction.
• Educated clients about insurance products and services offered by the agency.
• Analyzed customer renewal data trends to identify areas for improvement, providing actionable recommendations to management.
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• Processed pending invoices to ensure timely payments.
• Checked for new warehouse invoices requiring correction for same-day processing.
• Answered phones and gathered paperwork from previous day for processing.
• Filling, answering phone calls and emails throughout the day.
• Answering any urgent emails fist thing in the morning.