Elisa Alarcon
Lynwood,IL
Summary
Known being a reliable team player, yet able to manage assignments and projects alone. Personable and reliable professional with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles coupled with proficiency in problem-solving and data entry. Able to create personal yet professional relationships with members.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Tech Credit Union
09.2024 - Current
- Assisted members with inquiries, ensuring prompt and accurate information delivery.
- Processed account changes and transactions efficiently, enhancing member satisfaction.
- Collaborated with team to streamline service processes, improving response times.
- Educated members on available services and resources to maximize usage benefits.
- Maintained up-to-date knowledge of policies and procedures to resolve issues effectively.
- Supported onboarding of new team members through training and resource sharing.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Identified and resolved discrepancies and errors in customer accounts.
- Evaluated loan applications to determine eligibility and risk factors.
- Collaborated with clients to gather necessary documentation for loan processing.
- Resolved client inquiries related to loans, enhancing customer satisfaction and retention.
Order Picker
Meijer
10.2023 - 09.2024
- Operated order picking equipment to accurately retrieve products for customer orders.
- Maintained organization of warehouse inventory to enhance retrieval efficiency and accuracy.
- Collaborated with team members to optimize workflow and ensure timely order fulfillment.
- Conducted regular inspections of storage areas to uphold safety and cleanliness standards.
- Fully trained in other departments to help with staff shortage.
- Trained new oncoming employees
Education
High School Diploma -
Thornton Fractional North High School
Calumet City, IL05-2023
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Document processing
- Call documentation
- Report creation
- Customer retention strategies
- Spanish fluency
- De-escalation techniques
- Customer data confidentiality
- Calm under pressure
- Product knowledge
- Professional telephone demeanor
- Customer relationship management (CRM)
- Microsoft office
- Computer skills
Accomplishments
- Supervised team of 5 staff members.
- Prevented company loss through due diligence of member verification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Sign Language
Limited Working
Timeline
Member Service Representative
Tech Credit Union
09.2024 - Current
Order Picker
Meijer
10.2023 - 09.2024
High School Diploma -
Thornton Fractional North High School