Elisa Andrew
Anchorage
Summary
Dynamic customer service agent skilled in complaint resolution, problem solving, and customer relationship management. Committed to enhancing customer satisfaction through effective communication and support.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Grant Aviation
Anchorage
11.2024 - Current
- Assisted customers with flight bookings and itinerary changes.
- Handled customer inquiries via phone and email efficiently.
- Resolved passenger complaints, ensuring customer satisfaction through timely solutions.
- Educated customers on airline policies and procedures, enhancing their understanding and travel experience.
- Supported the check-in process to ensure smooth operations.
- Coordinated with various departments to address customer needs effectively.
- Answered incoming calls promptly and professionally within company standards.
- Provided product information to customers in a timely manner.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Delivered technical assistance to customers via phone, addressing their issues effectively.
- Maintained strong call control and quickly worked through scripts to address problems.
- Followed up with customers post-purchase via phone or email, confirming satisfaction and addressing any concerns.
Store Sales Clerk
Safety Store
Bethel
10.2023 - 02.2025
- Processed sales transactions accurately using point-of-sale systems.
- Assisted customers in selecting safety products, enhancing their understanding through detailed product information.
- Educated customers on safety protocols and proper use of products, ensuring informed usage and compliance.
- Responded to customer inquiries and resolved issues promptly and effectively.
- Greeted customers and responded to inquiries in a professional manner.
- Maintained clean and organized store displays, improving overall customer experience and accessibility of products.
- Collaborated with team members to achieve store goals and improve service quality.
- Stocked shelves with safety equipment and ensured proper inventory levels.
- Monitored merchandise for quality control and reported discrepancies to management.
Education
High School Diploma -
Idea Homeschool
Anchorage, AK05-2025
Skills
- Flight booking
- Customer inquiry handling
- Complaint resolution
- Complaint management
- Policy education
- Transaction documentation
- Customer relationship management
- Time management
- Multitasking and organization
- Problem solving
Affiliations
- Weight Lifting
- Hiking
- Traveling
- Subsistence
Timeline
Customer Service Agent
Grant Aviation
11.2024 - Current
Store Sales Clerk
Safety Store
10.2023 - 02.2025
High School Diploma -
Idea Homeschool