TA'NEKA THOMAS
CLAYMONT,DE
Summary
Detail-oriented Customer Service Agent with over 11 years of experience in assisting passengers and resolving inquiries. Skilled in effective communication and customer empathy, dedicated to enhancing the travel experience.
Overview
12
12
years of professional experience
Work History
Customer Service Agent
American Airlines
Philadelphia, Pennsylvania
03.2015 - Current
- Assisted passengers with flight bookings and changes, ensuring smooth travel experiences.
- Assisted passengers during check-in and boarding processes at the airport.
- Resolved passenger inquiries and complaints, enhancing customer satisfaction.
- Maintain accurate records of customer interactions in the system.
- Educate travelers on airline policies and procedures.
- Support special requests for passengers requiring additional assistance.
- Handled luggage inquiries, processed baggage drops, and tracked lost items to maintain service reliability.
- Rebook flights, assist distressed passengers during delays and cancellations.
Education
Associate of Applied Science - Paralegal Studies
Widener University
Chester, PA04-2002
Skills
- Flight booking
- Baggage management
- Complaint resolution
- Customer service
- Policy compliance
- Customer relationship management
Affiliations
- Church Clerk, Choir Director
Timeline
Customer Service Agent
American Airlines
03.2015 - Current
Associate of Applied Science - Paralegal Studies
Widener University