Scott Boutwell
Winooski,VT
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
26
26
years of professional experience
1988
1988
years of post-secondary education
Work History
Customer Service Representative
United airlines
South Burlington, VT
03.2025 - Current
- Assisted customers with flight bookings and itinerary changes.
- Resolved customer inquiries using airline policies and procedures.
- Provided information about flight schedules and airport services.
Dairy Lead
Hannaford
South Burlington, VT
10.2024 - 03.2025
- Managed dairy product displays to ensure freshness and visibility.
- Assisted customers with inquiries about dairy products and recommendations.
- Monitored inventory levels and organized stock for efficient flow.
- Maintained cleanliness and organization in the dairy section.
Clerk
USPS
Burlington, VT
01.2023 - 08.2023
- Processed incoming and outgoing mail efficiently and accurately.
- Sorted packages and letters by destination to ensure timely delivery.
- Operated postal equipment, including scales and sorting machines, daily.
Inside Sales Representative
Bsc industries
Williston, VT
12.1999 - 05.2019
- Managed customer inquiries using CRM software to ensure accurate information delivery.
- Developed sales strategies to engage prospects and increase product awareness.
- Coordinated product demonstrations to showcase features and benefits effectively.
- Built strong relationships with clients through regular follow-ups and consistent communication.
- Trained new team members on sales techniques and company products effectively.
- Provided customers with product information, pricing and availability.
Education
Winooski High School
Winooski , VT Skills
- Flight booking
- Itinerary management
- Client relationship management
- Product recommendations
- Inventory monitoring
- Effective communication
- Time management
- Attention to detail
- Complaint handling
- Verbal and written communication
- Recordkeeping strengths
- Retail sales customer service
- Warehousing functions
- Dispute resolution
Timeline
Customer Service Representative
United airlines
03.2025 - Current
Dairy Lead
Hannaford
10.2024 - 03.2025
Clerk
USPS
01.2023 - 08.2023
Inside Sales Representative
Bsc industries
12.1999 - 05.2019
Winooski High School