LYNETTE MCINTOSH
Charlotte,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
Charlotte, NC
04.2009 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved passenger inquiries and complaints efficiently.
- Assisted customers with flight bookings and itinerary changes.
- Handled ticketing issues and payment processing effectively.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Facilitated teamwork to enhance workflow efficiency.
Education
Jamaica High School
Hillside, NYSome College (No Degree) - Businesses Management/ Entrepreneurship
EGCC
Steubenville, OHSkills
- Ticketing systems
- Flight booking
- Itinerary management
- Payment processing
- Customer relationship management
- Software navigation
- Ability to type and/or use a computer keyboard with sufficient speed and accuracy to perform job duties
- Effective communication
- Adaptability to change
- Active listening
- Empathy and patience
- Multitasking and organization
- Positive and professional
- Time management
- Professional telephone demeanor
- Adaptability and flexibility
Timeline
Customer Service Representative
Southwest Airlines
04.2009 - Current
Jamaica High School
Some College (No Degree) - Businesses Management/ Entrepreneurship
EGCC