Elisa Baldovinos
Las Vegas,NV
Summary
Detail-oriented professional with extensive experience in high-pressure dining environments. Known for exceptional customer service, strong decision-making, and effective team collaboration, driving guest satisfaction and repeat business.
Overview
11
11
years of professional experience
Work History
Waitress
Nora’s Italian Cuisine
06.2021 - 01.2026
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while maintaining attention to detail.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area for optimal guest satisfaction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Processed transactions accurately using point-of-sale systems for seamless operation.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Waitress
Texas Roadhouse Steakhouse
11.2018 - 02.2021
- Delivered exceptional customer service, enhancing dining experience and fostering repeat business.
- Coordinated food and beverage orders efficiently, ensuring timely delivery to guests.
- Collaborated with kitchen staff to accommodate special requests and dietary restrictions effectively.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waitress
Applebee's Neighborhood Grill & Bar
02.2018 - 03.2019
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Coordinated food and beverage orders efficiently, ensuring timely delivery to guests.
- Checked guests' identification before serving alcoholic beverages.
Waitress
The Blind Pig
08.2014 - 03.2018
- Trained new staff on menu offerings and service standards, promoting consistency in guest interactions.
- Handled cash transactions accurately, managing tips and payments with precision.
- Oversaw daily operations during peak hours, optimizing workflow for improved service efficiency.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Copperas Cove High School
Copperas Cove, TXSkills
- Customer service
- Strong multitasking
- Greeting guests
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Nora’s Italian Cuisine
06.2021 - 01.2026
Waitress
Texas Roadhouse Steakhouse
11.2018 - 02.2021
Waitress
Applebee's Neighborhood Grill & Bar
02.2018 - 03.2019
Waitress
The Blind Pig
08.2014 - 03.2018
High School Diploma -
Copperas Cove High School