Elisa Bayon
Columbia,SC
Summary
Friendly, solution-driven customer service professional with strong communication, problem-solving, and documentation skills. Experienced in handling complex issues, supporting customers and teams, and ensuring satisfaction. Highly organized, reliable, and effective in remote environments.
Knowledgeable and skilled in optimizing production workflows and enhancing operational efficiency. Proven track record of managing teams to achieve consistent output and quality standards. Demonstrated leadership and problem-solving abilities in fast-paced manufacturing environments.
Overview
5
5
years of professional experience
Work History
Production Supervisor
HCSC
Allentown , PA
05.2019 - 05.2020
- Served as point of contact for employee concerns and workflow issues.
- Entered and verified payroll and production data with accuracy.
- Investigated and resolved delays and errors.
- Communicated updates and solutions to management.
- Trained and supported employees.
Operations Lead
CH Robinson
Bethlehem, PA
08.2017 - 05.2019
- Coordinated with teams to address issues and improve client outcomes.
- Identified and corrected errors before reaching customers.
- Documented concerns and prepared reports.
- Ensured accuracy to reduce complaints.
- Managed time-sensitive workflow problems.
Quality Control / Control Center Associate
Kehe Distributors
Breinigsville, Pennsylvania
11.2015 - 08.2017
- Researched and corrected order errors including shortages and damages.
- Processed returns, lost item reports, and damaged product claims.
- Audited order accuracy to reduce customer issues.
- Organized documents and updated records.
- Supported other departments during staffing shortages.
Education
GED -
State of Ohio Department of Education & Workforce
Ohio11.2011
Skills
- Customer communication & support
- Conflict resolution
- Data entry & documentation
- Problem-solving
- Remote communication tools
- Email & phone support
- Quality assurance
- Multitasking & time management
Timeline
Production Supervisor
HCSC
05.2019 - 05.2020
Operations Lead
CH Robinson
08.2017 - 05.2019
Quality Control / Control Center Associate
Kehe Distributors
11.2015 - 08.2017
GED -
State of Ohio Department of Education & Workforce