Elisa Boatright
Homestead,FL
Summary
Offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks and days entry. Skilled in oral and written communication, team leadership, and relationship building.
Overview
22
22
years of professional experience
Work History
Administrative Assistant to the President
Diversified Financial Consulting
Miami, FL
01.2010 - 01.2021
- Coordinated appointments, meetings and conferences
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Supported office operations, managed client correspondence, tracked records and handled internal communications
- Elevated customer satisfaction ratings by resolving issues for speedy resolution
- Supported all aspects of event planning from inception through completion including venue selection, catering orders, audio-visual equipment needs
Brand Ambassador/Sales
Adelante Live
Miami, FL
08.2007 - 12.2011
- Managed and trained staff on customer service, sales techniques, product knowledge, and store policies
- Developed and implemented marketing strategies to increase brand awareness, customer engagement, and sales
- Collaborated with marketing teams on promotional campaigns to drive sales of consumer products
- Managed end-to-end sales process from prospecting through closure
- Provided customer service support during promotional events or when needed
- Gathered customer feedback for product development purposes
- Promoted positive company image through superior customer service experiences
Front Desk Manager
Equinox Fitness
Miami, FL
08.2006 - 01.2010
- Supervised front desk operations, enabling members to receive superior customer service from staff
- Managed member complaints and rectified issues to complete satisfaction
- Oversaw cash and credit card payment transactions at the front desk
- Mentored new staff on correct procedures, compliance requirements and performance strategies
Customer Service Representative
Florida Power & Light Company
Miami, FL
02.1999 - 11.2003
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Exceeded company productivity standards on consistent basis
- Consulted with customers to resolve service and billing issues
- Answered inbound calls
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Reviewed account and service histories to identify trends and resolve issues
- Assisted customers with making payments or establishing payment plans to bring accounts current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Education
Bachelor of Science - Exceptional Student Education K-12
Florida International University
Miami, FL05.2005
Associate of Arts - Speech-Language Pathology
Miami Dade College
Miami, FL05.2001
Skills
- Computers and Technology
- Professional and Courteous
- Schedule Management
- Meeting Planning
- Verbal and Written Communication
- Appointment Coordination
- Data Entry Documentation
- Multitasking and Time Management
- Sales and Promotions
- Strong Organizational Skills
- Event Planning
Timeline
Administrative Assistant to the President
Diversified Financial Consulting
01.2010 - 01.2021
Brand Ambassador/Sales
Adelante Live
08.2007 - 12.2011
Front Desk Manager
Equinox Fitness
08.2006 - 01.2010
Customer Service Representative
Florida Power & Light Company
02.1999 - 11.2003
Bachelor of Science - Exceptional Student Education K-12
Florida International University
Associate of Arts - Speech-Language Pathology
Miami Dade College
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