Paul Perez
Sunrise,Florida
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
Work History
Office Manger/Administrative Assistant to the President
Atlantic & Caribbean Roof Consulting
Sunrise, FL
05.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Arranged rapid office equipment repair and maintenance with vendors.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Accomplished multiple tasks within established timeframes.
Warehouse Manager/Event Coordinator
Nearpod
Aventura, FL
04.2014 - 04.2019
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Planned large-scale events such as trade shows, conferences, and meetings.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
Wedding Photographer
Michael Anthony Photography And Videos
Weston, FL
01.2004 - 02.2014
- Directed wedding guests to pose for photographs.
- Prepared lights and flashes to be used with cameras.
- Calculated quotes for clients.
- Processed captured photographs according to processing standards.
- Digitally edited photos to enhance appearance.
- Photographed high-quality images for various print and digital projects.
- Archived photographs on computers and servers.
Education
No Degree - Photography
The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FLHigh School Diploma -
Western High School
Davie, FL06.1994
Skills
- Report Preparation
- Task Prioritization
- Meticulous Attention to Detail
- Multitasking and Time Management
- Document and File Management
- Ease with Computers and Technology
- Judgment and Decision Making
- Professional and Courteous
- Strong Organizational Skills
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Office Manger/Administrative Assistant to the President
Atlantic & Caribbean Roof Consulting
05.2019 - Current
Warehouse Manager/Event Coordinator
Nearpod
04.2014 - 04.2019
Wedding Photographer
Michael Anthony Photography And Videos
01.2004 - 02.2014
No Degree - Photography
The Art Institute of Fort Lauderdale Inc
High School Diploma -
Western High School