Carmela Okafor
Sea Cliff,NY
Summary
Dynamic Administrative Office Assistant with a proven track record at Grace Point LLC, excelling in report preparation and customer service. Recognized for enhancing operational efficiency and fostering strong vendor relationships. A dedicated team player adept at conflict mediation and budgeting, driving projects to successful completion while maintaining high standards of professionalism.
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Administrative Office Assistant
Grace Point LLC
07.2024 - Current
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks daily.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported company leaders by managing budgets, scheduling appointments, and organizing itineraries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Liaised between clients and vendors and maintained effective lines of communication.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Administrator-Bursary
Pilgrimage Center of Eucharistic Adoration,Elele
01.2010 - 12.2023
- Maintained personnel records and updated internal databases to support document management.
- Collected, arranged, and inputted information into the database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Observed packing operations to verify conformance to specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed senior-level personnel working in marketing and sales capacities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor of Arts - Education
Ebonyi State University
Nigeria09-2022
Skills
- Report preparation
- Scheduling appointments
- Meeting coordination
- Presentation development
- Expense tracking
- File organization
- Calendar management
- Invoice processing
- Memo preparation
- Meeting planning
- Bookkeeping
- Resourceful
- Customer service
- Dedicated team player
- Payroll and budgeting
- Senior leadership support
- Report writing
- Conflict mediation
- Coordination
- Professional and mature
Languages
English
Full Professional
Timeline
Administrative Office Assistant
Grace Point LLC
07.2024 - Current
Administrator-Bursary
Pilgrimage Center of Eucharistic Adoration,Elele
01.2010 - 12.2023
Bachelor of Arts - Education
Ebonyi State University
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