Elisa C. Medrano
Orangevale,CA
Summary
Organized administrative professional with experience in customer service, records management, and data entry. Skilled in HIPAA compliance, medical documentation, scheduling, and managing multi-line phone systems. Proven ability to maintain confidentiality and support office operations while delivering patient-focused service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Office Coordinator/Accounts Payable
TRC Trading Corporation
Roseville, California
05.2026 - Current
- Processed invoices and matched purchase orders to enhance accuracy in accounts payable records.
- Reviewed payment requests for accuracy and proper coding.
- Prepared weekly check runs and electronic payments for approval.
- Investigated and resolved invoice discrepancies in coordination with purchasing and finance teams.
- Communicated with vendors regarding invoice questions and payment status.
- Maintained accounts payable files and records in an organized manner.
- Managed incoming calls, emails, and vendor/client correspondence to facilitate effective communication.
- Supported staff with administrative issues and coordinated general office tasks.
- Arranged travel Hotel/Flights/Car Rental for department staff per request.
- Organized filing systems for contracts, records, and business documents.
In-Home Caretaker
Independent
Rocklin, California
08.2025 - 05.2026
- Delivered daily personal care and assistance, improving client's comfort and overall well-being at home.
- Prepared meals and provided nutritional guidance to encourage healthy eating habits.
- Organized and maintained cleanliness in client's home to ensure safety and comfort.
- Maintained cleanliness and organization in client's home, enhancing safety and comfort.
Office Manager
Contents Recovery Solutions
Sacramento, California
11.2024 - 08.2025
- Oversaw daily office operations, facilitating efficient workflow for staff.
- Managed office and warehouse supply inventory, coordinating purchasing to align with operational needs.
- Managed outgoing correspondence and organized office filing systems to enhance information retrieval.
- Provided administrative support and reporting to company leadership, facilitating informed decision-making.
- Supported month-end close by managing accounts payable and expense records for accurate financial reporting.
- Verified vendor invoices and processed payments, ensuring accuracy in coding and adherence to payment schedules.
- Performed high-volume data entry and records management for inventory tracking.
- Oversaw registration of company vehicles to maintain compliance with regulations and service documentation.
Administrative Assistant
Albano, Dale, Dunn & Lewis Insurance Services
Orangevale, California
11.2022 - 08.2024
- Coordinated front-office administrative support in a fast-paced office environment; enhancing operational efficiency.
- Greeted clients, vendors, and visitors at reception, ensuring a positive first impression.
- Answered and routed calls using a multi-line phone system.
- Executed data entry, document preparation, and records management to maintain organized and accessible information for team use.
- Performed data entry, document preparation, and records management.
- Prepared correspondence and communications with clients and vendors.
- Maintained accurate insurance documentation to ensure compliance with industry standards.
- Oversaw daily bookkeeping tasks, including recording transactions and reconciling accounts, and processed direct billing documentation, ensuring accuracy in financial records and timely payments.
Receptionist
Albano, Dale, Dunn & Lewis Insurance Services
Orangevale, California
10.2021 - 11.2022
- Acted as the primary front-desk contact, fostering a welcoming environment for clients and visitors.
- Answered phones, routed calls, and managed office email communications to enhance client engagement and satisfaction.
- Managed office supply inventory and coordinated orders, ensuring smooth office operations.
- Managed office supply inventory and coordinated orders to maintain seamless office operations.
- Supported staff with administrative and documentation tasks, contributing to an efficient workflow.
Assistant Program Director – Adult Services
Easter Seals of Superior California
Citrus Heights, California
06.2019 - 02.2020
- Created community programs that enhanced client independence and elevated service delivery outcomes.
- Streamlined administrative operations in support of the program director, improving program workflow and service delivery.
- Facilitated hiring, training, and supervision of program staff to cultivate a skilled and effective team.
- Coordinated hiring and training processes for program staff to build a qualified team.
- Managed billing documentation, attendance records, and financial reporting to ensure compliance and accuracy in program operations.
- Ensured adherence to HIPAA privacy regulations and documentation standards.
- Monitored client medical records for accuracy and compliance with regulations.
Core Instructor
Easter Seals of Superior California
Citrus Heights, California
03.2017 - 06.2019
- Coordinated tours for prospective clients, clarifying program offerings and engaging potential clients.
- Managed documentation for client development programs, ensuring compliance and enhancing organization.
- Managed documentation for client development programs, ensuring compliance and organization.
- Maintained records and facilitated billing processes using Microsoft Excel, supporting financial accuracy.
- Handled incoming phone calls to assist clients with inquiries and facilitate office administrative operations. Provided support to clients by addressing their inquiries promptly. and facilitate office administrative operations. Facilitated client interactions by redirecting inquiries to appropriate departments.. Contributed to office efficiency by managing administrative operations effectively..
Sales Associate
Bath & Body Works
Citrus Heights, California
09.2016 - 07.2017
- Delivered exceptional customer service in a fast-paced retail environment, resulting in increased customer satisfaction.
- Delivered exceptional customer service in a fast-paced retail environment, resulting in increased customer satisfaction.
- Processed transactions, managed returns, and restocked products to support efficient store operations.
- Processed customer transactions at cash register, ensuring accurate billing and smooth store operations through timely returns and restocking.
- Maintained cleanliness and organized product displays to improve customer shopping experience.
Education
High School -
Pacific Career & Technology High School
North Highlands, CASome College (No Degree) -
American River College
Sacramento, CASkills
- Accounts payable management
- Invoice Processing
- Purchase order matching
- Invoice management
- Account Reconciliation
- Financial Reporting
- Vendor Communication
- Data Entry
- Records organization
- Records administration
- Office Coordination
- Administrative Coordination
- Administrative Support
- Microsoft Office
- Meeting Coordination
- Regulatory Compliance
Timeline
Office Coordinator/Accounts Payable
TRC Trading Corporation
05.2026 - Current
In-Home Caretaker
Independent
08.2025 - 05.2026
Office Manager
Contents Recovery Solutions
11.2024 - 08.2025
Administrative Assistant
Albano, Dale, Dunn & Lewis Insurance Services
11.2022 - 08.2024
Receptionist
Albano, Dale, Dunn & Lewis Insurance Services
10.2021 - 11.2022
Assistant Program Director – Adult Services
Easter Seals of Superior California
06.2019 - 02.2020
Core Instructor
Easter Seals of Superior California
03.2017 - 06.2019
Sales Associate
Bath & Body Works
09.2016 - 07.2017
High School -
Pacific Career & Technology High School
Some College (No Degree) -
American River College