Elisa Estrella Gomez
UPS
Goodyear,AZ
2027
years of professional experience
Dynamic property management professional with proven expertise at Troon Property Management, excelling in team leadership and customer service. Successfully enhanced operational efficiency and reduced costs through strategic decision-making and effective staff training. Adept at fostering client relationships and implementing marketing strategies to drive business growth.
Work History
Manager
- Managed daily property operations, coordinating maintenance, leasing, and resident service requests.
- Supervised site staff, assigning priorities and reinforcing service standards across property workflows.
- Oversaw vendor scheduling, work orders, and repair follow-up to maintain timely issue resolution.
- Reviewed property budgets, tracked expenses, and supported cost control decisions.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Supervisor
- Supervised package sort operations, maintaining safety compliance and consistent workflow across shift activities.
- Coordinated loading and unloading processes to support on-time dispatch and efficient parcel movement.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Monitored scan accuracy and shipment handling to reduce errors in tracking and delivery preparation.
- Trained employees on operational procedures, safety expectations, and quality standards for daily performance.
- Evaluated workload and staffing needs to balance productivity, coverage, and labor efficiency.
- Inspected work areas for compliance with safety rules, equipment use, and package handling requirements.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Clerk of the Court
- Processed court filings, maintained case records, and verified document accuracy for assigned dockets.
- Docketed orders, judgments, and minute entries into case management systems with consistent precision.
- Coordinated hearing calendars, updated schedules, and routed case information to appropriate court staff.
- Responded to public and attorney inquiries regarding case status, procedures, and filing requirements.
- Prepared certified copies, correspondence, and official court documents according to established standards.
- Tracked confidential records, safeguarded sensitive information, and followed court policies and procedures.
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Processed legal documentation accurately and efficiently, minimizing errors and preventing potential delays in case proceedings.
- Assisted in the preparation of court orders to streamline judge''s decision-making processes during trials or hearings.
- Provided support during high-profile cases by securing necessary resources such as expert witnesses or additional security personnel.
- Supported court operations by serving as a reliable point of contact for inquiries from members of the public or legal professionals.
- Managed jury selection process for streamlined court proceedings, ensuring fair representation for all parties involved.
- Maintained strict confidentiality with sensitive information, safeguarding the integrity of the judicial system.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
Paralegal
- Prepared legal documents, pleadings, and correspondence for attorney review.
- Managed case files, indexed records, and maintained organized document control systems.
- Conducted legal research and summarized findings for case strategy support.
- Coordinated discovery responses, deadlines, and litigation calendars with accuracy.
- Drafted client communications and gathered supporting information for matters.
- Reviewed contracts and supporting documentation for completeness and compliance.
- Assisted with filing, service, and processing of court-related submissions.
- Tracked case status, updated records, and supported efficient workflow management.
- Contributed to successful case outcomes through diligent fact investigation and witness interviews.
- Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
- Streamlined office communication and improved case management with meticulous record-keeping and scheduling.
- Increased client satisfaction with thorough research and prompt response to inquiries.
- Enhanced accuracy of case analysis with diligent fact-checking and legal research.
- Improved client trust and satisfaction, providing comprehensive support and updates throughout case progression.
- Strengthened case presentations with detailed investigative work and evidence gathering.
- Optimized legal proceedings with precise preparation of trial notebooks and evidence.
- Enhanced case preparation efficiency by organizing and maintaining comprehensive digital filing system.
- Assisted in drafting legal documents, ensuring compliance with court requirements and deadlines.
- Collaborated with attorneys to develop strategies for each case.
- Created weekly, monthly, and quarterly expense reports.
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into company database.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
Paralegal
- Drafted and revised pleadings, motions, and correspondence for litigation matters.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into company database.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
- Produced legal documents such as briefs, pleadings and appeals.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Attended court hearings and depositions to take notes and document proceedings.
- Assisted attorneys with reviewing and organizing witness reports.
- Developed polished motions and briefs to support litigation processes and court proceedings.
Paralegal
- Managed case files, indexed exhibits, and maintained accurate document control systems.
- Conducted legal research and summarized findings for attorney review.
- Coordinated discovery responses, including requests, production, and record collection.
- Prepared trial binders, witness materials, and hearing support documentation.
- Reviewed contracts and legal documents for completeness, accuracy, and compliance.
- Filed documents with courts and tracked deadlines, continuances, and service requirements.
- Communicated with clients, courts, and opposing counsel to support case progression.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Prepared legal briefs, motions, and pleadings.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
Education
No Degree - Criminal Justice
High School Diploma
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Staff training and development
Staff management
Task delegation
Documentation and reporting
Customer relationship management (CRM)
Policy implementation
Conflict resolution
Marketing
Timeline
Manager
Troon Property Management
2017 - CurrentRead More
Supervisor
UPS
2020 - CurrentRead More
Clerk of the Court
Maricopa County Superior Court
2016 - 2018Read More
Paralegal
D&A Consultants
2013 - 2016Read More
Paralegal
Schian Walker, P.C.
2002 - 2005Read More
Paralegal
Warner Angle Hallam Jackson & Formanek
1998 - 2002Read More
Phoenix Community College
No Degree from Criminal Justice
Read More
Carl Hayden
High School Diploma
Read More
Metro Tech
High School Diploma
Read More