Elisa F Hernandez
Kailua
Summary
Dynamic and dedicated professional with a proven track record at Caruso's Pizzeria, excelling in customer assistance and cash register operation. Known for enhancing customer satisfaction through effective communication and attention to detail, while implementing efficient processes that reduced order errors and improved service quality during peak hours.
Overview
4
4
years of professional experience
Work History
Waitress Trainer, Cashier
Caruso's Pizzeria
10.2023 - 02.2025
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Kitchen Staff Member
Pellegrino's Pizza Bar & Restaurant
06.2021 - 10.2023
- Enhanced customer satisfaction by consistently providing high-quality food and maintaining a clean, organized kitchen environment.
- Followed all safety protocols and maintained a safe working environment, reducing the risk of accidents or injuries.
- Increased kitchen efficiency by streamlining workflow processes and implementing time-saving techniques during peak hours.
- Maintained strong communication with front-of-house staff to ensure accurate order fulfillment and minimize customer complaints.
- Earned a reputation for reliability and dedication, often volunteering to cover shifts or assist with additional tasks when needed.
- Demonstrated adaptability by quickly learning new recipes and menu items as they were introduced, ensuring consistent quality across all offerings.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Cleaned and maintained work areas, equipment and utensils.
Education
High School Diploma -
Hampton Bays High School
Hampton Bays06-2022
Skills
- Patience and tact
- Employee engagement
- Safe handling procedures
- Sanitation standards
- Attention to detail
- Customer assistance
- Work ethic and integrity
- Reliability and punctuality
- Cash register operation
- Food presentation
Timeline
Waitress Trainer, Cashier
Caruso's Pizzeria
10.2023 - 02.2025
Crew Kitchen Staff Member
Pellegrino's Pizza Bar & Restaurant
06.2021 - 10.2023
High School Diploma -
Hampton Bays High School
Similar Profiles
Mary RuffMary Ruff
Front of House Manager at Caruso's Italian RestaurantFront of House Manager at Caruso's Italian Restaurant
Frank LaskeyFrank Laskey
Server at Caruso's RestaurantServer at Caruso's Restaurant
Gloria GalloGloria Gallo
Host at Caruso's Rosewood Miramar BeachHost at Caruso's Rosewood Miramar Beach
Isabella PersaudIsabella Persaud
Private Caregiver at Private CaregiverPrivate Caregiver at Private Caregiver
Taylor BrownTaylor Brown
Custodian Supervisor at Defense Commissary AgencyCustodian Supervisor at Defense Commissary Agency