Elisa Fields
Bartlesville,OK
Summary
Detail-oriented business professional with a B.B.A. in Management and experience in administrative support, records management, confidential documentation, customer service, and policy compliance. Proven ability to manage multiple priorities, communicate professionally, maintain accuracy, and work effectively in fast-paced environments. Seeking an HR or office administration position where strong organizational and interpersonal skills can support efficient business operations.
Overview
13
13
years of professional experience
Work History
PHARMACY SALES ASSOCIATE
Walmart
Bartlesville, OK
08.2026 - Current
- Provide exceptional customer service by addressing inquiries and assisting with product selection.
- Streamline checkout processes, reducing wait times and improving customer satisfaction scores.
- Demonstrate adaptability by cross-training in various departments within the pharmacy setting.
- Utilize excellent communication skills to relay important information between patients, pharmacists, and insurance providers.
- Collaborate with pharmacy team to optimize workflow, improving overall efficiency and productivity.
- Input patient information into computer system for prescription orders.
- Maintain records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Locate and process ready prescriptions to customers, distribute medication information documentation and facilitate medication consultations.
BARTENDER
Osage Casino & Hotel
Bartlesville, OK
08.2024 - 08.2025
- Built rapport with guests, enhancing overall experience through personalized service.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared and served a diverse range of beverages in high-volume settings.
CHILD WELFARE SPECIALIST II
Oklahoma Human Services
Osage & Washington Counties
08.2021 - 08.2023
- Performed interviews with clients to identify needs and compile required documentation for OKDHS regulations and policies.
- Advocated for the best interests of children during court proceedings, presenting clear recommendations based on thorough evaluations.
- Conducted comprehensive assessments to determine child safety and well-being in various family settings.
- Developed and implemented individualized service plans for children and families in crisis situations.
- Monitored compliance with state regulations and agency policies during case management processes.
- Analyzed case data to identify trends, improve service delivery, and enhance program effectiveness.
- Reduced risk factors for child abuse and neglect by providing timely interventions and supportive services to at-risk families.
CONTRACT HEALTH TECHNICIAN
Muscogee (Creek) Nation
Okmulgee, OK
06.2021 - 08.2021
- Provided compassionate support to patients during difficult health situations, promoting trust and rapport building with the healthcare team.
- Streamlined appointment scheduling process to reduce wait times and improve overall clinic workflow.
- Ensured compliance with HIPAA regulations by maintaining confidentiality in all aspects of patient information handling and storage processes.
- Reduced stress for patients and families with proactive communication and care coordination.
PATHWAYS INTERN
Indian Health Services in Purchased Referred Care
Wewoka, OK
07.2016 - 05.2021
- Coordinated referrals for patient care services, ensuring compliance with established guidelines.
- Streamlined communication between healthcare providers and patients to enhance service delivery.
- Implemented quality assurance measures to maintain high standards of care in referral processes.
- Solved problems proactively, using creative thinking skills to develop innovative solutions.
- Supported departmental goals by executing assigned tasks efficiently.
- Increased efficiency by streamlining processes through the use of technology tools and software applications.
- Exceeded expectations within the Pathways Internship Program through consistent dedication to achieving results.
- Maintained a professional demeanor, representing the company positively throughout interactions with colleagues and clients.
- Managed time effectively, prioritizing tasks to meet deadlines consistently.
- Demonstrated adaptability by adjusting quickly to changes in assignments or priorities within the internship program.
- Improved office organization by implementing efficient filing systems and procedures.
OFFICE ASSISTANT
Alabama-Quassarte Tribal Town
Wetumka, OK
06.2013 - 07.2013
- Welcomed and assisted visitors, ensuring a professional and organized front desk environment.
- Managed incoming phone calls and effectively conveyed messages to relevant parties.
- Assisted leadership with faxing and mailing tasks. Prepared letters for distribution. Supported communication efforts through document management.
- Streamlined file organization and filing processes to enhance accessibility.
Education
Bachelor of Science - Business Administration in Management
East Central University
AdaPre-Nursing Studies
Northeastern State University
Tahlequah, OKSkills
- Connexus
- Medical Records Management
- Electronic Health Records (EHR) System
- Data Entry & Documentation
- Case Management
- Insurance Verification & Referrals
- Scheduling & Coordination
- Administrative Support
- Confidentiality & HIPAA Compliance
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
- Communication (Written & Verbal)
CUST
In Progress- Pharmacy Technician Certification (CPhT). I am extremely motivated to obtain a certification(s).
Timeline
PHARMACY SALES ASSOCIATE
Walmart
08.2026 - Current
BARTENDER
Osage Casino & Hotel
08.2024 - 08.2025
CHILD WELFARE SPECIALIST II
Oklahoma Human Services
08.2021 - 08.2023
CONTRACT HEALTH TECHNICIAN
Muscogee (Creek) Nation
06.2021 - 08.2021
PATHWAYS INTERN
Indian Health Services in Purchased Referred Care
07.2016 - 05.2021
OFFICE ASSISTANT
Alabama-Quassarte Tribal Town
06.2013 - 07.2013
Pre-Nursing Studies
Northeastern State University
Bachelor of Science - Business Administration in Management
East Central University