Elisa Galarza
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Escrow Processor
Stewart Title Guaranty Company
Houston , TX
2021.04 - 2024.01
- Reviewed and verified all escrow documents to ensure accuracy and completeness.
- Coordinated with lenders to obtain loan documents for closings.
- Verified funds received from buyers or lenders were sufficient to close the transaction.
- Received wire transfers from banks and distributed funds accordingly.
- Processed payments for real estate taxes, insurance premiums, recording fees.
- Performed post-closing activities such as disbursing funds, filing paperwork, releasing liens and holds on property titles.
- Updated internal software systems with escrow information on a regular basis.
- Matched orders with invoices and recorded required information.
Bank Teller
Wells Fargo
Humble , TX
2019.12 - 2021.04
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Bank Teller
JPMorgan Chase
Houston , Texas
2016.12 - 2017.07
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Assisted customers with basic technical issues related to digital banking platforms.
Personal Banker/Teller
First Convenience Bank
Houston , Texas
2011.11 - 2016.02
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Advised customers on various financial products available from the bank.
- Processed loan applications according to established guidelines.
- Participated in training sessions regarding new banking products or services.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Maintained and built strong client relationships through quality, personalized interactions.
Education
High School Diploma -
Chavez High School
Houston, TX2009-05
Some College (No Degree) - Accounting
Houston Community College
Houston, TXSkills
- Document Preparation
- Funds Disbursement
- Closing process coordination
- Data Entry
- Customer Relations
- Cash Management
- Multitasking
- Problem-solving aptitude
- Proactive and Self-Motivated
- Customer Relationship Building
- Banking
- Spanish speaking
- Financial Services
- MS Office proficient
- Strong Work Ethic
- Business Development
References
References available upon request.
Timeline
Escrow Processor
Stewart Title Guaranty Company
2021.04 - 2024.01
Bank Teller
Wells Fargo
2019.12 - 2021.04
Bank Teller
JPMorgan Chase
2016.12 - 2017.07
Personal Banker/Teller
First Convenience Bank
2011.11 - 2016.02
High School Diploma -
Chavez High School
Some College (No Degree) - Accounting
Houston Community College
Similar Profiles
Carissa JonesCarissa Jones
Escrow Assistant at Stewart Title Guaranty CompanyEscrow Assistant at Stewart Title Guaranty Company
Jeffrey LackeyJeffrey Lackey
Business Development Officer at Stewart Title Guaranty CompanyBusiness Development Officer at Stewart Title Guaranty Company
Matthew DanielsMatthew Daniels
Vice President at Stewart Title Guaranty CompanyVice President at Stewart Title Guaranty Company